Boutique Director

Richemont•Las Vegas, NV

2d•Onsite

About The Position

Richemont, a global leader in the luxury sector, owns various prestigious Houses specializing in jewelry, watches, and high-end accessories. Each Maison upholds a tradition of style, quality, and craftsmanship, which Richemont is dedicated to preserving while fostering innovation and creativity. Richemont Americas aims to reflect the evolving world by employing diverse talent, creating an inclusive community that celebrates the richness of its colleagues and clients. This commitment to inclusion and empowerment fosters creativity and knowledge, leading to excellence and advancing the Richemont Americas community. The Boutique Director for ALAÏA in Las Vegas will act as an ambassador for the brand, responsible for inspiring and developing the store team to achieve both quantitative and qualitative targets. This role requires a strong leader with an entrepreneurial spirit, capable of collaborating with business partners to drive business initiatives and gain support. The director must be a strategic thinker, able to provide action plan recommendations, make decisions, and solve problems.

Requirements

10 years' experience in a luxury retail environment
Proven record of attaining targets
Managerial experience
Existing network and client base in local area
Ability to think strategically and put in place the proper business actions
Bold sense of initiative

Responsibilities

Deepen client relationships to achieve sales plans and drive lifetime loyalty and spend.
Identify business opportunities and implement actions to consistently achieve or exceed monthly and annual store sales plans.
Direct the sales team to drive client development activity and cultivate new and existing clients.
Demonstrate sales leadership by actively participating on the sales floor and managing client relationships personally.
Manage and motivate the team to drive business through key product pillars.
Implement a business development action plan based on building a solid network of corporate partners and business bringers.
Elevate the in-store experience by consistently delivering memorable moments.
Lead, model, and coach the team on the Alaia selling ceremony and ensure continuous guest experience management presence on the sales floor.
Optimize hospitality and store amenities to create unique experiences.
Take action to improve client service before, during, and after sales.
Elevate and hire talent to ensure a winning team and create a best-in-class service and selling organization.
Develop and execute a talent action plan for the store.
Accurately assess capabilities and build robust development plans to grow talent at all levels and assist career growth.
Continuously encourage, coach, provide qualitative feedback, and utilize reward, recognition, and performance management processes to improve team engagement and performance.
Drive the in-store focus from walk-in customers to proactive outreach and meaningful client relationship building.
Build the store’s client development strategy and support the team in developing their own client development strategies.
Monitor the luxury fashion local market performance, including product, price, and competitor activities, and make suggestions to improve store performance.
Develop a holistic marketplace strategy, identifying and recommending key partners to accelerate future growth and develop new relationships.
Actively participate in local events to build networks and engage the team in attending events.