Assistant Boutique Director

Richemont•Las Vegas, NV

3d•$75,000 - $85,000•Onsite

About The Position

Richemont, a global luxury goods conglomerate, is seeking an Assistant Boutique Director for its ALAÏA boutique in Las Vegas. This role reports to the Boutique Director and is responsible for developing and optimizing boutique performance and profitability by managing the team, ensuring operational excellence, and providing superior client service. The Assistant Boutique Director will oversee all aspects of boutique operations and administration, including reporting, retail operations, stock control, Health and Safety, security, and performance analysis. A solid understanding of both front and back office operations is crucial for supporting the Boutique Director.

Requirements

Previous boutique management experience (a minimum of 2 - 5 years), especially in the field of luxury retail.
Good knowledge of MS office is required.
Management and leadership skills and business acumen.
Excellent interpersonal, communication and organizational skills.
Ability to motivate and develop team as per ALAÏA’s image.
Ability to show innovation and initiative, be proactive and pre-empt boutique and team issues.
Excellent presentation.
Successfully able to handle multiple demands and competing priorities.
Strong customer service approach and team spirit.
Strong communication skills, Fluent English (written and oral).
Candidate should have an existing list of strong customer relationships relevant for the London area.

Nice To Haves

University degree in a business-related field is a plus.
Knowledge of the CEGID store operating system is a plus.
Foreign languages a plus.

Responsibilities

Co-monitor the achievement of sales targets and KPI’s for the boutique.
Monitor visual merchandising and displays to maintain brand image and boutique presentation.
Propose and manage initiatives in the Boutique according to the ALAÏA Direction that will develop new clients, drive sales, and enhance the ALAÏA presence in the marketplace.
Provide monthly and ad hoc reporting to the Boutique Director (sales, traffic, KPIs, follow up, missed sales, stock issues, CS, discount) and propose corrective actions.
Support the Boutique Director in the management of the team to optimize personal and boutique performance and profitability.
Communicate and motivate the boutique team around the strategy and vision of the Maison and their collective and individual contributions.
Support the Boutique Director in conducting team meetings in their absence, ensuring that staff is aware of the targets and clients experience best practices.
Support the Boutique Director with the annual performance management process to provide feedback for the individual meetings.
Delegate operations activities and establish clear responsibilities within the team.
Assist the Boutique Director in providing training to the team to reach their targets and support the coaching of staff to drive success.
Ensure the grooming guidelines are always followed within the team.
Create a business-oriented approach and positive mindset in the boutique through team builder and supportive environment.
Ensure compliance with sales, financial and security procedures as outlined by the Maison.
Supervise the boutique back office and administration, incl invoices, commissions etc.
Manage the stock inventory to ensure no discrepancies and communicate any stock issues to the management team and Head Office.
Communicate the delivery schedules to the team.
Create and monitor rotas in accordance with business needs and legal requirements.
Monitor the quality of the client database per sales associate and that daily traffic is counted correctly daily.
Ensure the boutique is properly maintained (light, furniture etc.) and take corrective actions.
Manage and develop customer relationships and the customer database system.
Act as an Ambassador for the Maison.
Build and develop strong relationships with VIPs.