Boutique Director - Charlotte

Richemont•Charlotte, NC

1d•Onsite

About The Position

Richemont, a global leader in luxury goods, is seeking a Boutique Director for its Cartier boutique in Charlotte, NC. This role is responsible for leading and developing the boutique team to deliver exceptional client experiences and achieve sales goals. The Boutique Director will inspire the team to build lasting client relationships, upholding the Cartier legacy. The position involves driving business growth, developing sustainable strategies, and understanding local market dynamics. Leadership is key, focusing on building high-performing teams, fostering a culture of performance management, and developing individual career paths. Client centricity is paramount, with an emphasis on creating memorable client experiences and cultivating strong client relationships. The role requires agility, a proactive approach to business needs, and the ability to champion change. Operational excellence is expected, including continuous improvement of operations, budget oversight, and ensuring adherence to procedures. The Boutique Director will act as a Maison ambassador, upholding the brand's image and values.

Requirements

7 to 10 years of management, especially in luxury retail or hospitality
Required experience in leading leaders and managing direct reports
MS Office experience required
Must be available to work retail hours (including evenings and weekends), overnight travel for trainings, client events, and other business events as needed
Excellent analytical, organizational, and interpersonal communication skills are required
Strong understanding of client service needs and priorities (internal and external)
Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy and precision
Collaborative approach with ability to foster a positive and inclusive work environment
Ability to motivate and inspire others, and instill trust
Proactive approach to analyzing business and human resource needs

Nice To Haves

Bachelor’s degree in a related field is a plus
Additional language skills are a plus
SAP knowledge preferred
Experience leading complex business environments or projects (i.e., multi-level locations, opening a boutique, leading HJ events)

Responsibilities

Contributes to the overall Boutique growth
Initiate and lead the implementation of growth strategy plans
Drive changes by developing sustainable and agile business strategies
Communicate local market and competitor strategies; identify and target ways of driving business and staying ahead of competition through our own values, products, tools, and resources
Proactively identify business challenges and create realistic solutions and measurable success goals
Drive sales and care service teams to consistently achieve or exceed sales targets and KPIs
Master expertise of the boutique business and assess local market opportunities to implement a proactive and effective sales strategy
Next level business acumen, able to see deep rooted causes, and assess/action as needed
Effectively ideate and act as a thoughtful partner (Corporate level) and lead change to ensure we are the pioneers amongst our competition
Leader in the Region and market; partner on Retail projects and act as an expert to drive awareness on a variety of commercial topics
Communicates a compelling vision and inspires others to deliver results
Build high performing teams through strategic and discerning talent evaluations and planning
Have a strong pulse on the team and lead a culture of performance management
Identify development plans to stimulate growth and curate individual career succession plans
Articulate clarity of purpose and inspire team toward a shared vision; lead through inclusivity to build right culture
Resiliency: maintain a level of optimism and energy when faced with setbacks or significant challenges; conceptualize and action new creative solutions
Demonstrate managerial courage and communication savviness to inspire the team to perform at a high level
Highly skilled in productively managing difficult and complex interpersonal situations
Comfortable standing alone in making difficult decisions along with the discernment to raise key issues for partners to help solve
Anticipate and adapt to changing priorities, risk realigning focus for themselves and leadership team to achieve desired results
Strong and highly developed business acumen to successfully forecast future talent needs to meet Cartier’s strategic objectives; act to build these capabilities
Leadership confidence in making the decision on whether to demonstrate versus influence and inspire
Elevated leadership presence across the Network and within the region; strong ability to partner with corporate stakeholders and drive or support Network initiatives
Proactively initiate, develop, and lead the boutique client development vision
Role model developing and sustaining exceptional client relationships through personal expertise and savoir-fair
Influence and develop teams to create and celebrate innovative memorable moments for our clients and boutique visitors
Drive a culture of client centricity and influence the team to differentiate between a transaction mindset versus a client relationship mindset
Confidence in leading others, participate and collaborate with Maison partners in high visibility events (various HJ events, opening of boutiques, bespoke VIP events)
Master of client discovery; partner with Client Development leaders to bring new ideas and initiatives
Anticipate and pivot to changing client priorities, realigning efforts for themselves and others to achieve desired outcomes
Expert in local prestige market; share best practices around introducing new Prestige relationships across the Maison
Cultivate current Prestige Partnerships and proactively identify strategies to increase Prestige sales within the boutique
Strategize with all Corporate departments (e.g., Commercial, Merchandising, Marketing, etc.) to effectively communicate key messages, business opportunities, and needs
Promote and champion change as a positive and necessary part of the boutique’s success at the individual and group level
Master at anticipating business needs; proactively activate plans to minimize disruptions
Challenge established practices and leverage leadership filter to reduce boutique “noise” and business disruptions
Identify a holistic/360 approach to change, considering processes, mindsets, and behaviors
Manage and coach difficult situations and resistance to change to bring about positive results
Proactively source and implement feedback from various sources; ability to effectively share feedback upwards
Exhibit professional maturity and strong emotional intelligence
Expert in proactively identifying the root cause of an issue; leverage multiple sources of data to create sustainable solutions
Work with leaders and cross-functional partners across all levels successfully within and outside of the boutique
Influence continuous operational improvements and adapt the boutique business model to the client journeys
Ensure all leaders consistently coach to proper execution of all procedures / compliance (ex. sales / finance procedures and cash management, security, and safety procedures, etc.)
Ensure successful inventory management
Optimize boutique controllable operating expenses and effective budget oversight
Develop clear actions to constantly improve the overall boutique operations and flows in order to improve the client experience
Promote a “continuous improvement mindset” by creating the conditions to collect feedback from the team on pain points and brainstorming on possible solutions
Promote knowledge, adoption, and accountability of tools in an effective way
Act as Maison ambassador and uphold boutique image
Embrace the true value of the Maison DNA and lead by example
Partner appropriately within boutique team and Corporate to ensure that the boutique meets Cartier standards through regular maintenance and cleaning
Opportunity to promote Maison’s heritage, products, and employer of choice in all external interactions including social media