Boutique Assistant (Long-Term Temporary Assignment) - Tysons

Richemont•McLean, IL

83d•$24 - $25•Onsite

About The Position

The Boutique Assistant supports the execution of Cartier’s client experience strategy, working with boutique management and the boutique team to deliver tailored, seamless, and memorable luxury hospitality. The role contributes to client loyalty and an exceptional boutique environment by anticipating client needs, supporting appointments, and helping maintain consistent service standards. This is a long-term temporary assignment at the Tysons boutique. The position is payrolled through a third party and is overtime eligible.

Requirements

Excellent computer and technology skills.
MS Office experience required.
Available to work retail hours, including weekends, and travel for training as needed.
Able to work in a fast-paced, evolving environment.
Excellent organizational and interpersonal communication skills.
Strong understanding of internal and external client-service needs and priorities.
Strong attention to detail and ability to handle multiple tasks accurately and precisely.
Collaborative approach, united-work-environment mindset, and a can-do attitude.
Intellectual curiosity and passion for learning.
Able to stand and walk for extended periods, frequently bend or kneel, and lift or move items up to approximately 45 lbs.
Able to frequently climb stairs while moving between areas.
Comfortable working in tight or confined back-of-house spaces.
Able to safely handle and work with glassware during hosting and service operations.

Nice To Haves

Previous experience in luxury retail, service, or hospitality.
SAP knowledge.
Additional language skills.

Responsibilities

Build exceptional client experiences through hospitality and promote a warm, welcoming boutique environment aligned with Cartier values.
Support front-of-house and back-of-house activities, including appointment preparation, client entertainment, product presentation, sales finalization, gift wrapping, and food and beverage service.
Help sales associates prepare for appointments through discovery and pre-appointment browsing.
Support boutique traffic flow and manage the appointment-booking tool (RDV) and queue as needed.
Maintain visual standards in wrap rooms and organize Client Services areas.
Replenish daily supplies for sales and hospitality areas, assist with ordering as needed, and maintain organized storage.
Support client treatment and personal services, including directions, restaurant reservations, entertainment requests, and floral orders; prepare maps, literature, and other materials as needed.
Handle phone duties, including incoming calls, message retrieval, and appointment setting.
Assist with quick service and personalization requests, such as strap changes, watch sizing, steam cleaning, cord changes, engraving, and embossing.
Participate in boutique opening and closing setup and breakdown as needed.
Partner with the Operations Coordinator on maintenance of non-sellable stock as needed.
Assist with special projects as needed.
Understand and follow security and operational procedures; stay current on industry news, competition, and community connections.
Contribute to operational excellence and uphold boutique standards.
Maintain an approachable, professional image and contribute to a positive, collaborative boutique environment in person and by telephone.