Boutique Assistant (Long-Term Temporary Assignment) - Vancouver

Richemont•Vancouver, BC

4d•Onsite

About The Position

The Boutique Assistant role will support the execution of the client experience strategy in boutique with a 360 view that align with our Maison Values such as Open-mindedness, Curiosity, Generosity, Sharing, Respect, Rigor, and Independence. Our objective is to create the most exceptional client experience with the most productive environment and its people, all through the lens of hospitality. In partnership with boutique management, the Boutique Assistant will support the execution of a tailored client experience journey to ensure seamless and memorable experiences that will foster brand loyalty for generations to come. The Boutique Assistant will be an integral part of delivering our mission to exceed client expectations through the lens of a luxury boutique environment. Rooted in our Cartier heritage-we strive to deliver on our promise of emotion to our clients; through finding the extraordinary and the ordinary, elevated moments, and creating lasting impressions through a culture of beauty, love, and passion. In doing so, we create consistency across the network, giving our clients a bespoke experience throughout North America while enhancing our client development opportunities through anticipating client needs and a curated experience within boutiques.

Requirements

Previous experience especially in luxury retail, service or hospitality industry is a plus.
Excellent computer skills and use of technology
MS Office experience required
SAP knowledge preferred
Additional language skills are a plus
Boutique Assistants must be capable of prolonged standing, walking, and frequent bending or kneeling.
The role typically requires lifting/moving up to approx. 45 lbs.
High energy, physical stamina, and the ability to work in fast-paced environments are essential.
Ability to frequently climb stairs while moving between areas. (e.g., multi-level locations)
Comfortable working in tight or confined back of house spaces where storage and service areas may be compact)
Ability to safely handle and work with glassware during hosting and service operations.
Must be available to work retail hours (including weekends) and travel for training as needed.
Ability to work in a fast-paced, evolving environment.
Excellent organizational and interpersonal communication skills are required.
Strong understanding of client service needs and priorities (internal and external).
Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy and precision.
Collaborative approach with the ability to foster a united work environment with a “can do” attitude.
Intellectual curiosity and passion for learning.

Nice To Haves

Previous experience especially in luxury retail, service or hospitality industry is a plus.
SAP knowledge preferred
Additional language skills are a plus

Responsibilities

Build extraordinary client experiences through hospitality excellence
Promote a warm and welcoming boutique environment to enhance the client journey from beginning to end that aligns with our Cartier Values.
Assist the boutique team front-of-house and back-of-house with various activities to facilitate seamless client experiences, primarily focusing on client treatment such as appointment preparation, client entertainment, product presentation, sales finalization (e.g., running product, gathering sales accessories, gift wrapping, food & beverage service)
As part of appointment support, assist sales associates to set the stage with impactful discovery and pre-appointment browsing.
Support the flow of boutique traffic and daily management of the boutique appointment booking tool (RDV) and queue as needed.
Support and maintain the visual standards of wrap rooms, and organization of Client Services areas.
Maintain and replenish daily needs for sales and hospitality areas, support the order process (as needed) and optimal storage organization.
Support client treatment and personal services of the highest level that may include directions, restaurant reservations, entertainment requests, floral orders, etc.; support the creation of maps, literature, and other materials as needed.
Assist with phone duties, supporting incoming calls, retrieval of messages, and appointment setting for phone inquiries.
Assist clients with quick service requests, personalization requests, such as complimentary services including strap changes, watch sizing, steam cleaning, cord changes, engraving, embossing, etc.
Participate in daily set up and break down of boutique for opening/closing as needed.
Partner with the Operations Coordinator to manage the stock maintenance of non-sellallables as needed.
Assist with special projects as needed.
Understand and comply with security and operational procedures.
Remain current on all industry news, local/global competition, and connection to community.
Strive for operational excellence related to the boutique environment and upholding standard.
Uphold the Cartier standards with the ability to project an approachable and professional image in personal appearance, manner, and demeanor.
Contribute to a positive and productive boutique environment by leveraging both personal and team savoir-faire to always create a highly collaborative network both in person and via telephone.