Boutique Assistant (Long-Term Temporary Assignment) - Tysons

Richemont•McLean, IL

1d•Onsite

About The Position

The Boutique Assistant role supports the execution of the client experience strategy in the boutique, aligning with Maison Values such as Open-mindedness, Curiosity, Generosity, Sharing, Respect, Rigor, and Independence. The objective is to create an exceptional client experience within a productive environment, all through the lens of hospitality. In partnership with boutique management, the Boutique Assistant will support the execution of a tailored client experience journey to ensure seamless and memorable experiences that foster brand loyalty. This role is integral to exceeding client expectations in a luxury boutique environment, delivering on Cartier's promise of emotion by finding extraordinary and elevated ordinary moments, and creating lasting impressions through a culture of beauty, love, and passion. This approach aims to create consistency across the network, providing clients with a bespoke experience throughout North America while enhancing client development opportunities through anticipating client needs and curating in-boutique experiences.

Requirements

Excellent computer skills and use of technology
MS Office experience required
Must be available to work retail hours (including weekends) and travel for training as needed
Ability to work in a fast-paced, evolving environment
Excellent organizational and interpersonal communication skills are required
Strong understanding of client service needs and priorities (internal and external)
Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy and precision
Collaborative approach with the ability to foster a united work environment with a “can do” attitude
Intellectual curiosity and passion for learning
Capable of prolonged standing, walking, and frequent bending or kneeling
Capable of lifting/moving up to approx. 45 lbs
High energy, physical stamina, and the ability to work in fast-paced environments
Extensive standing and walking throughout shifts
Lifting, carrying, pushing, and pulling items (often up to 45 lbs.)
Regular bending, stooping, kneeling, and crouching
Ability to frequently climb stairs while moving between areas
Comfortable working in tight or confined back of house spaces where storage and service areas may be compact
Ability to safely handle and work with glassware during hosting and service operations

Nice To Haves

Previous experience especially in luxury retail, service or hospitality industry
SAP knowledge
Additional language skills

Responsibilities

Build extraordinary client experiences through hospitality excellence
Promote a warm and welcoming boutique environment to enhance the client journey from beginning to end that aligns with Cartier Values
Assist the boutique team front-of-house and back-of-house with various activities to facilitate seamless client experiences, primarily focusing on client treatment such as appointment preparation, client entertainment, product presentation, sales finalization (e.g., running product, gathering sales accessories, gift wrapping, food & beverage service)
As part of appointment support, assist sales associates to set the stage with impactful discovery and pre-appointment browsing
Support the flow of boutique traffic and daily management of the boutique appointment booking tool (RDV) and queue as needed
Support and maintain the visual standards of wrap rooms, and organization of Client Services areas
Maintain and replenish daily needs for sales and hospitality areas, support the order process (as needed) and optimal storage organization
Support client treatment and personal services of the highest level that may include directions, restaurant reservations, entertainment requests, floral orders, etc.; support the creation of maps, literature, and other materials as needed
Assist with phone duties, supporting incoming calls, retrieval of messages, and appointment setting for phone inquiries
Assist clients with quick service requests, personalization requests, such as complimentary services including strap changes, watch sizing, steam cleaning, cord changes, engraving, embossing, etc.
Participate in daily set up and break down of boutique for opening/closing as needed
Partner with the Operations Coordinator to manage the stock maintenance of non-sellallables as needed
Assist with special projects as needed
Understand and comply with security and operational procedures
Remain current on all industry news, local/global competition, and connection to community
Strive for operational excellence related to the boutique environment and upholding standard
Uphold the Cartier standards with the ability to project an approachable and professional image in personal appearance, manner, and demeanor
Contribute to a positive and productive boutique environment by leveraging both personal and team savoir-faire to always create a highly collaborative network both in person and via telephone