Boutique Assistant (Long-Term Temporary Assignment) - Aventura

Richemont

1d • Onsite

About The Position

Richemont, a world leader in the luxury sector, encompasses various Houses specializing in jewelry, watches, and high-end accessories, including Cartier North America. Cartier is committed to diversity and inclusion, believing it fosters creativity and excellence. The Boutique Assistant role at Cartier, Aventura, is designed to support the execution of the client experience strategy within the boutique, aligning with Maison Values such as Open-mindedness, Curiosity, Generosity, Sharing, Respect, Rigor, and Independence. The primary objective is to create an exceptional client experience within a productive environment, emphasizing hospitality. In collaboration with boutique management, the Boutique Assistant will help implement a tailored client experience journey to ensure seamless and memorable interactions, thereby fostering long-term brand loyalty. This position is crucial for exceeding client expectations in a luxury boutique setting, delivering emotional connections through elevated moments, and creating lasting impressions rooted in Cartier's heritage of beauty, love, and passion. The role aims to ensure consistency across the network, providing a bespoke experience throughout North America while enhancing client development opportunities by anticipating client needs and curating in-boutique experiences.

Requirements

• Excellent computer skills and use of technology
• MS Office experience required
• Ability to frequently climb stairs while moving between areas.
• Comfortable working in tight or confined back of house spaces where storage and service areas may be compact
• Ability to safely handle and work with glassware during hosting and service operations.
• Must be available to work retail hours (including weekends) and travel for training as needed.
• Ability to work in a fast-paced, evolving environment.
• Excellent organizational and interpersonal communication skills are required.
• Strong understanding of client service needs and priorities (internal and external).
• Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy and precision.
• Collaborative approach with the ability to foster a united work environment with a “can do” attitude.
• Intellectual curiosity and passion for learning.

Nice To Haves

• Previous experience especially in luxury retail, service or hospitality industry is a plus.
• SAP knowledge preferred
• Additional language skills are a plus

Responsibilities

• Build extraordinary client experiences through hospitality excellence
• Promote a warm and welcoming boutique environment to enhance the client journey from beginning to end that aligns with our Cartier Values.
• Assist the boutique team front-of-house and back-of-house with various activities to facilitate seamless client experiences, primarily focusing on client treatment such as appointment preparation, client entertainment, product presentation, sales finalization (e.g., running product, gathering sales accessories, gift wrapping, food & beverage service)
• As part of appointment support, assist sales associates to set the stage with impactful discovery and pre-appointment browsing.
• Support the flow of boutique traffic and daily management of the boutique appointment booking tool (RDV) and queue as needed.
• Enhance the boutique environment
• Support and maintain the visual standards of wrap rooms, and organization of Client Services areas.
• Maintain and replenish daily needs for sales and hospitality areas, support the order process (as needed) and optimal storage organization.
• Support client treatment and personal services of the highest level that may include directions, restaurant reservations, entertainment requests, floral orders, etc.; support the creation of maps, literature, and other materials as needed.
• Assist with phone duties, supporting incoming calls, retrieval of messages, and appointment setting for phone inquiries.
• Assist clients with quick service requests, personalization requests, such as complimentary services including strap changes, watch sizing, steam cleaning, cord changes, engraving, embossing, etc.
• Participate in daily set up and break down of boutique for opening/closing as needed.
• Partner with the Operations Coordinator to manage the stock maintenance of non-sellallables as needed.
• Assist with special projects as needed.
• Understand and comply with security and operational procedures.
• Remain current on all industry news, local/global competition, and connection to community.
• Strive for operational excellence related to the boutique environment and upholding standard.
• Uphold the Cartier standards with the ability to project an approachable and professional image in personal appearance, manner, and demeanor.
• Contribute to a positive and productive boutique environment by leveraging both personal and team savoir-faire to always create a highly collaborative network both in person and via telephone.

Benefits

• This role offers a variety of benefits, available through our Adecco Staffing partners.
• Employee wellbeing is a top priority at Richemont.
• We offer a comprehensive benefits program to support employees and their loved ones.
• Our core benefits include medical, dental, and vision programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees