Boston Police Co-Response Program Director

BMC Software•Boston, MA

33d•$83,000 - $120,500•Onsite

About The Position

Under the supervision of the Director of Criminal Justice Behavioral Health Programs (CJDP Director), the Program Director (PD) will oversee and support the clinical and administrative activities of the Boston Police Co-Response team. In their role, the PD will oversee master’s level clinicians, including providing individual and group supervision and will be available to provide real-time consultation during program hours in addition to providing on-call coverage as assigned. The PD will also supervise the program's Recovery Coach, and may also oversee interns, volunteers and other non-clinical program staff. Additionally, the PD monitors that assigned staff are following approved protocols and procedures, including ensuring that they are providing individuals with proper screening, guidance, referrals to community resources, etc. and documenting all activities as required. The Program Director, in collaboration with the CJDP Director, will also oversee the hiring and training of new staff, and will assist the Boston Police Department (BPD) and external agencies with trainings related to behavioral health and the co-response team. The PD will work collaboratively with BPD and be available to assist leadership, officers and other external agencies with consultation for individuals exhibiting signs of mental distress, which may include attending stakeholder meetings and other community-led coalitions. As needed, the PD will be expected to provide assessments on-site, in the community, or at the police station and deliver rapid access to community mental health, substance abuse and psychiatry services.

Requirements

Master’s Degree in social work, mental health counseling or a related field
Current Massachusetts License as an Independent Clinical Social Worker (LICSW) or Licensed Mental Health Counselor (LMHC) by start date
Minimum of five years full-time supervisory experience
Experience providing behavioral health services in the context of a crisis setting
Exceptional organization skills and ability to prioritize multiple competing responsibilities
Ability to provide leadership and coordinate the work of a team of assigned clinical staff
Ability to mentor, guide, and motivate direct reports through demonstration of best practices and leading by example
Ability to analyze needs and apply resources effectively to meet those needs
Ability to achieve targeted results through motivating, mobilizing, and delegating to others
Demonstrated ability and experience in areas such as training, team building, program development/management, problem solving, and community building
Advanced interpersonal skills necessary to interact effectively with various healthcare professionals, develop and maintain effective therapeutic relationships with patients and families, and supervise and manage team
Demonstrated broad theoretical knowledge and excellent clinical skills that include models of case management and psychosocial service
Ability to work in multi-disciplinary teams
Cultural sensitivity and comfort with a wide range of racial and ethnic populations
Excellent oral and written communication skills; ability to be detailed oriented in all notes and documentation
Proficient with basic computer programs, including Microsoft Office (Word, Excel, Outlook), web browsers, and electronic medical records systems
Must be comfortable in a fast-paced and dynamic work environment
On-Call expectation during program hours

Nice To Haves

Experience providing behavioral health care in a community setting preferred
Bilingual or multi-lingual skills (beyond that of English) is a plus

Responsibilities

Responsible for clinical and administrative aspects of co-response program
Deliver individual clinical supervision to all direct care staff
Facilitate monthly group supervision
Provide real-time case consultation to program staff during program hours and assigned on-call hours
Manage staff scheduling, time-off requests, holiday coverage
Provide or arrange for coverage, as needed
Complete annual performance evaluations
Onboard new staff including working collaboratively with internal and external partners to ensure appropriate orientation
Assist Boston Police Department (BPD) partners in the development and facilitation of applicable trainings, including participating in BPD led crisis intervention trainings, as needed
In conjunction with Director, facilitate monthly BMC/BPD leadership meeting
Develop strong relationships with key stakeholders, including Boston Police staff and leadership, Boston Emergency Medical Services (EMS) staff and leadership, other criminal justice and jail diversion programs and their staff and leadership (e.g., NAMI Criminal Justice Project), and Boston Municipal Court Department representatives
Conduct outreach to community and neighborhood agencies and residents, e.g., DMH, DDS, and DCF group residences, elder and disabled housing and city housing authorities, sober houses, detoxes, neighborhood associations and business organizations
Attend stakeholder meetings, and/or delegate to team members as is appropriate
Collaborate with BPD and other external agencies to ensure appropriate follow-ups and delegation of tasks, including providing real-time consultation
Together with Clinical Director and BPD partners, continuously assess for changing program needs, areas for program development and long-term program growth
In conjunction with CJDP Director and BPD partners, assess for and develop needed program policies
Performs all other duties and projects as assigned by the Program Director
Complies with departmental, regulatory, and professional requirements for documentation and data collection
Performs other duties as needed
Must adhere to all of BMC’s RESPECT behavioral standards.