Assistant Program Director - Crisis Response

Thresholds • Chicago, IL

13d • $79,000 - $87,000

About The Position

The Assistant Program Director (APD) reports to the Program Director and is part of the management structure. The APD is responsible for the overall and day-to-day operation, administration, and evaluation of the Crisis Response program, as well as the general welfare of its members and staff. In the Program Director’s absence, the APD oversees the program and provides leadership and modeling of evidence-based practices and recovery to support implementation according to fidelity scales. The role supports Thresholds’ Crisis Response teams: Stroger Hospital Crisis, Stroger Assertive Community Linkage, Living Room, and Mobile Crisis Response.

The APD provides direct service to members and their families as a senior clinician or “player coach,” while supporting team operations, community support and rehabilitation services, and compliance with applicable professional standards, funding requirements, and documentation expectations. The position includes staff supervision, budget and income-stream oversight, member-fund safeguards, record and physical-site management, safety responsibilities, coordination with other agency programs, community representation, and crisis intervention. The APD may be on call and provide after-hours coverage, with a flexible schedule that may include evenings or weekends.

A bachelor’s degree in Social Work, Psychology, or a closely related field is required. A master’s degree in Social Work, Counseling, or a closely related field is preferred. Three years of leadership experience is preferred. The role requires a current, valid driver’s license and specified liability insurance coverage; daily access to a personal vehicle is preferred, or the employee must be willing to use public transportation to work sites. The APD may transport members using a Thresholds-provided or personal vehicle, subject to age and insurer requirements.

Requirements

• Bachelor’s degree in Social Work, Psychology, or a closely related field.
• Ability to synthesize and summarize information to make judgments regarding member care.
• Computer proficiency, including email and navigating and entering notes into electronic medical records.
• Current and valid driver’s license.
• Must obtain and maintain $100,000/$300,000/$100,000 liability insurance coverage, subject to validation every six months.
• If transporting members, must be at least 23 years old and meet all insurance carrier requirements; license is subject to annual Department of Motor Vehicles verification.
• Must be willing to work a flexible schedule, including evenings or weekends as needed, and provide on-call or after-hours coverage when needed.

Nice To Haves

• Master’s degree in Social Work, Counseling, or a closely related field.
• Three years of leadership experience.
• Daily access to a personal vehicle; alternatively, willingness to use public transportation to work sites.

Responsibilities

• Ensure program and casework services align with agency objectives, traditions, practices, and organizational goals.
• Provide direct services to members and families as a senior clinician or player coach, modeling expected team practices.
• Support optimal team functioning and ensure services meet member needs, applicable insurance standards, agency policies, funding requirements, and professional standards.
• Supervise staff, including interviewing, hiring, training, assigning and directing work, evaluating performance, rewarding and disciplining employees, addressing complaints, and resolving problems.
• Monitor required paperwork and maintain accurate, timely, high-quality individual case records in accordance with applicable standards and agency practices.
• Oversee program income streams and expenditures in accordance with accounting procedures and the approved budget.
• Ensure procedures for handling members’ funds are followed and that safeguards, reports, and accounting meet required standards.
• Coordinate with staff from other Thresholds programs and provide the Program Director with timely information about program operations and member well-being; communicate relevant information to program staff as assigned.
• Assist with special assignments such as proposals, publications, annual reports, agency representation, research, consulting, training visitors and trainees, student supervision, and onboarding staff.
• Oversee program locations and take responsibility for staff and member safety related to program operations.
• Participate in assigned program activities and implementation of emergency plans for extreme weather or other emergencies.
• Participate in crisis intervention, including in the community.
• Maintain organized and confidential program records and restrict access in accordance with agency policy.
• Provide the supervisor with timely information regarding agency operations and member well-being, and share appropriate information with subordinates.
• Represent Thresholds in meetings with community partners and community members.
• Provide on-call and after-hours coverage as needed, including for 24/7 programs; work a flexible schedule that may include evenings and weekends.
• In the Program Director’s absence, provide leadership and model evidence-based practices and recovery to ensure program implementation according to fidelity scales.
• Perform other duties as assigned.

Benefits

• Competitive pay range of $79,000–$87,000 annually, commensurate with education, licensure, and experience.
• Generous paid time off, including 9 federal holidays, 8 sick days, and 15–22 personal and vacation days.
• Dental insurance.
• Vision insurance.
• Choice of four medical insurance plans.
• 403(b) retirement plan with 3% employer match.
• Employee assistance program (EAP).
• Public service loan forgiveness.
• Supervision for clinical licensure at no cost (LSW, LCSW, LPC, LCPC).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager