Director CCAP Boston

House of Possibilities•North Easton, MA

About The Position

The Director of Career & Community Access Programs manages and administers employment and community-based day support services at HOPe’s Boston sites, including 2–3 classrooms at JVS headquarters and Without Walls operations. Responsibilities include planning, budgeting, staffing, day-to-day service management, and assessing services to ensure members’ needs are met through high-quality activities and opportunities. Under the direction of the Senior Director of CCAP and in collaboration with CCAP partner Jewish Vocational Services, the Director helps find and maintain meaningful paid employment, volunteer, and enrichment opportunities. The Director supervises 4–8 direct reports, including Case Managers and Leads, and supports staff through goal management, workflow organization, coaching, performance reviews, productivity monitoring, and training and professional-development planning. The role also works with Development and Marketing to support funding and promotion for CCAP and the organization.

Requirements

At least 3 years of leadership experience in human services.
Bachelor’s degree.
Maintain First Aid/CPR certification.
Maintain MAP certification.
Ability to read, analyze, and interpret professional papers, technical procedures, and governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Effective verbal communication skills.
Ability to learn necessary computer functions.
Ability to see and read fine print and maintain close visual contact with a computer monitor.
Ability to communicate using a telephone and access all parts of the Easton and Boston offices and meet with members, staff, and community partners in the community.
Ability to sit and talk or hear continuously, occasionally lift boxes weighing at least 20 pounds, and perform repetitive wrist and hand motions involved in sorting and handling documents.

Responsibilities

Set program schedules and curriculum based on aggregate member goals and interests.
Develop lesson plans in collaboration with Case Managers.
Periodically audit member files, including ISP paperwork and member goals.
Supervise Case Managers and Leads.
Work with the Senior Director of CCAP to develop content for quarterly activities.
Manage the talent pipeline, prescreen candidates, and work with Case Managers on hiring.
Conduct new-hire orientation.
Set training plans and monitor compliance.
Track, approve, and maintain accurate billing, and monitor program utilization.
Provide feedback and guidance for Without Walls.
Interact professionally, courteously, empathetically, helpfully, and positively, while demonstrating sensitivity to individuals’ and families’ cultural values, expectations, and goals.
Assist Development and Marketing in securing funding and promoting CCAP and the organization.
Coach and support staff in goal management and reporting; set performance goals and project deadlines.
Organize workflow, delegate work, track progress, and provide constructive feedback and coaching.
Monitor employee productivity and address work-quality and other concerns in a timely and effective manner.
Ensure employees adhere to company policies.
Conduct performance reviews, motivate team members, and develop strategies to improve productivity.
Identify and ensure completion of training plans, licenses or certifications, and professional development.
Contribute to team efforts by completing related duties as needed.