Bookstore Services Associate - Customer Service Specialist Sr

Ridgewater College•Willmar, MN

13d•Onsite

About The Position

This position provides exemplary customer service and operational support to both internal and external constituents and serves as a frontline representative for the Ridgewater College Bookstore on the Willmar Campus. This position provides customer service to both the Willmar and Hutchinson campus in maintaining accurate and updated information and merchandise on the Ridgewater College Bookstore website. This position requires a strong working knowledge of bookstore operations and merchandise purchasing and inventory management. Under limited supervision, the role supports bookstore functions including merchandise coordination, inventory tracking, online order fulfillment, and financial transactions. The position requires strong problem-solving skills, attention to detail, and the ability to analyze and exercise sound professional judgment while working independently in a fast-paced, student-centered environment.

Requirements

Knowledge of customer service practices and principles sufficient to identify each customer’s needs, meet quality standards for services, that result in customer satisfaction
Knowledge of communications sufficient to fluently communicate, read, understand, and respond to a variety of communications, such as customers’ questions, product catalogs, requisitions, purchase orders, detailed instructions and procedures, inventory records, and distribution lists
Knowledge of math sufficient to make change, apply simple formulas, calculate account balances, and amounts owed
Knowledge of data entry procedures and systems, such as Microsoft Office or similar data entry systems.
Knowledge of word processing sufficient to use software to create, format, edit, print, and save a variety of documents
Ability to organize and prioritize tasks independently, follow oral and written instructions, and adapt to changing workloads and deadlines.
Knowledge of maintaining and updating inventories or equipment, supplies, and commodities.

Nice To Haves

AA/AS Accounting and/or Marketing.
Experience or education in bookkeeping/accounting/marketing.
Ability to organize, prioritize and work under pressure to meet deadlines as well as acquire new skills and knowledge to adapt to changes in position.
Knowledge of Workday, Microsoft Outlook, Internet, Credit Card Systems, and ImageNow.
Knowledge of MBS Computerized Inventory/Point of Sale Control System.
Ability to work collaboratively with others throughout the department and campus.
Ability to develop and document procedures, recommending best practices and revisions as requirements and technology changes.
Knowledge of and interest in diverse cultures and populations

Responsibilities

Provide frontline assistance to prospective and current students, staff, faculty, and the public on the Willmar campus.
Manage bookstore related financial transactions.
Manage merchandise purchasing and inventory operations.
Perform other duties as assigned to ensure the smooth functioning of the department and maintain the reputation of the organization as a viable business partner.