Sr Customer Service Associate

The Nebraska Medical Center•Omaha, NE

22h•Hybrid

About The Position

As a Customer Service Senior Associate, you'll play a pivotal role in efficiently resolving patient concerns and promoting customer satisfaction. Collaborate with patients, guarantors, and third-party payers to address care, billing, and payment inquiries. Exceed productivity and quality benchmarks, actively contribute to team goals, and adhere to policies and regulations. Join us in maintaining excellent customer relations, advocating for patients, and contributing to a positive organizational environment.

Requirements

High school education or equivalent required.
Ability to interact with customers over the telephone and face to face required.
Knowledge of patient billing process required.
Ability to research and problem solve required.
Analytical, organizational, team, project management, and self-directing skills required.
Excellent verbal and written communication skills and ability to work with diverse customer base required.
Knowledge of Microsoft Office, Microsoft Excel, databases, and payer applications required.
Ability to type a minimum of 40 words per minute with 95% accuracy required.

Nice To Haves

Associate's degree in business administration or related field preferred.
Knowledge of collection laws, liens, and bankruptcies preferred.
Membership in hospital or professional revenue cycle organization preferred.
Knowledge of medical terminology, ICD, CPT, and HCPCS coding preferred.
Highly developed knowledge of hospital and/or professional revenue cycle processes required.

Responsibilities

Collaborate with patients, guarantors, and third-party payers to address care, billing, and payment inquiries.
Exceed productivity and quality benchmarks.
Actively contribute to team goals.
Adhere to policies and regulations.
Maintain excellent customer relations.
Advocate for patients.