Bookseller - Temporary

Barnes & Noble•Muskegon, MI

About The Position

A Bookseller is an integral member of the Barnes & Noble bookselling team, welcoming customers, answering questions, and helping readers find suitable books and products. The role also supports store operations by maintaining attractive displays, unpacking and shelving deliveries, tidying merchandise, and operating registers efficiently and professionally. Booksellers are expected to demonstrate reliable attendance, flexibility in responding to store scheduling needs, a positive and energetic approach to work, consideration for colleagues, cheerful customer service, and a willingness to learn. They are trained to use store technology; maintain book and other product presentations; operate registers; receive, unpack, and shelve merchandise; find products using available information tools; assist the café team when needed; and follow loss-prevention and de-escalation procedures. The role involves physical activity, including prolonged standing, repetitive bending, lifting, and extensive walking. Booksellers may work at other stores when able and when needed to support the wider Cluster. With experience, they develop knowledge across books and other store categories, maintain sections and backstock, make recommendations, and support sales objectives. As they demonstrate mastery of the role, they are expected to advance to Senior Bookseller. Employees must comply with company policies and procedures.

Requirements

Reliable and punctual attendance for scheduled shifts.
Flexibility and responsiveness to store scheduling needs, including availability for a store open early mornings to late evenings every day, including weekends and most holidays.
Positive, energetic, and reliable approach to assigned work.
Considerate and supportive conduct toward colleagues.
Cheerful, helpful customer service.
Aptitude and willingness to learn new skills and store knowledge.
Comfort using varied technology, including registers, computers, tablets, programs, and other tools.
Ability to perform physical activity including prolonged standing, repetitive bending, lifting, and extensive walking.

Responsibilities

Welcome customers, answer questions, and help them find appropriate books and products.
Maintain attractive store presentation, displays, merchandise sections, and cleanliness.
Unpack and shelve deliveries and maintain backstock efficiently and accurately.
Operate registers quickly and reliably while providing professional customer service.
Use store technology and information tools, including registers, computers, tablets, programs, and BookMaster.
Support the café team when needed.
Understand and follow loss-prevention procedures and de-escalation techniques; identify theft and seek support for problematic behavior or store issues.
Develop knowledge of fiction, nonfiction, children’s books, educational toys and games, specialty games, hobbies and collectibles, music and movies, and Newsstand products.
Make book recommendations and help customers shop across store sections.
Support sales objectives and promote initiatives and products such as Our Monthly Picks, Book of the Year, Membership, preorders, and new releases.
Maintain reliable attendance and, when able, help fill scheduling gaps in response to store needs.
Support colleagues and, when able and needed, work in other stores to support the wider Cluster.
Comply with company policies and procedures.