Bookseller - Temporary

Barnes & Noble•Newport Beach, CA

About The Position

A Bookseller is an integral member of the bookstore team, welcoming customers, answering questions, and helping readers find books and other products. The role also supports store operations by maintaining attractive displays, unpacking and shelving deliveries, tidying the store, and serving customers at the register in a quick and professional manner. Booksellers are expected to demonstrate reliable attendance, flexibility when scheduling gaps arise, a positive and dependable approach to work, consideration for colleagues, cheerful customer service, and a willingness to learn. They are trained to use store technology, maintain merchandising and visual presentation, operate registers, receive and shelve deliveries, locate products using available tools, support the café when needed, and follow loss-prevention and de-escalation procedures. The position involves prolonged standing, repetitive bending, lifting, and extensive walking. Booksellers may also work at other stores when able and when needed to support the wider Cluster. As their knowledge develops, they contribute to maintaining store sections and backstock, making recommendations, assisting customers, and supporting sales objectives across books and other product categories. Advancement to Senior Bookseller is expected as the employee masters the role’s skills. Employees must comply with company policies and procedures. The position is temporary. The stated starting hourly rate is $18.00, depending on experience, seniority, geographic location, and other factors permitted by law. Benefits vary according to scheduled hours and location. Depending on hours, benefits may include an employee discount, EAP, sick pay, paid time off, paid maternity and parental leave, company-paid holidays, transit benefits, 401(k) with company match, health benefits, spending accounts, disability benefits, life insurance, and tuition reimbursement.

Requirements

Reliable and punctual attendance for scheduled shifts.
Flexibility and responsiveness to store scheduling needs, including availability when needed during the store’s early morning to late evening hours, weekends, and most holidays.
A positive, purposeful, energetic, hard-working, and reliable approach to assigned tasks.
A supportive and considerate attitude toward colleagues.
Cheerful, helpful customer service.
Aptitude and willingness to learn new skills and store knowledge.
Comfort using varied technology, including registers, computers, tablets, programs, and other tools.
Ability to perform physical activity including prolonged standing, repetitive bending, lifting, and extensive walking.

Responsibilities

Welcome customers, answer questions, and connect them with appropriate books and products.
Maintain attractive store presentation, displays, cleanliness, and merchandising across books and other product categories.
Unpack and receive deliveries, and shelve products efficiently and accurately.
Operate registers quickly, competently, and reliably while providing professional customer service.
Use store technology and information tools, including BookMaster, to find books and other products.
Support the café team when needed.
Follow loss-prevention procedures and de-escalation techniques; identify theft or problematic behavior and seek support as appropriate.
Build knowledge of fiction, nonfiction, children’s books, educational toys and games, specialty games, hobbies and collectibles, music and movies, and newsstand products.
Maintain store sections and backstock and help customers with their shopping.
Make effective book recommendations and support sales objectives, including Monthly Picks, Book of the Year, Membership, preorders, products, and new releases.
Maintain reliable and punctual attendance, fill scheduling gaps when able, and support colleagues and other stores in the Cluster when needed.
Comply with company policies and procedures.