Bookseller - Temporary

Barnes & Noble•Richmond, VA

6d•$14•Onsite

About The Position

A Barnes & Noble Bookseller is an integral member of the bookselling team, welcoming customers, answering questions, and helping readers find appropriate titles and products. The role also supports store operations by maintaining attractive displays, unpacking and shelving deliveries, keeping the store tidy, and operating registers to provide professional customer service. Booksellers are expected to demonstrate reliable attendance, flexibility, a positive and energetic approach, consideration toward colleagues, cheerful customer service, and a willingness to learn. They are trained to use store technology, maintain merchandise presentation and cleanliness, operate registers, receive and shelve deliveries, locate products using available tools and colleagues’ knowledge, support the café when needed, and follow loss-prevention and de-escalation procedures. As knowledge develops, Booksellers build expertise across books and other store categories, maintain sections and backstock, make recommendations, and support sales objectives and product launches. The role involves physical activity, including prolonged standing, repetitive bending, lifting, and frequent walking. Employees may also work at other stores when needed and able. Booksellers are expected to comply with company policies and procedures and may progress to Senior Bookseller as they demonstrate mastery of the role’s skills.

Requirements

Reliable and punctual attendance for scheduled shifts.
Flexibility and responsiveness to store scheduling needs, including the ability to fill scheduling gaps when able.
A positive, energetic, hardworking, and reliable approach to assigned tasks.
Supportive and considerate conduct toward colleagues.
Cheerful, helpful customer service and willingness to go out of the way to assist customers.
Aptitude and willingness to learn new skills and store knowledge.
Comfort using varied technology and tools, including registers, computers, tablets, and programs.
Ability to perform physical work involving prolonged standing, repetitive bending, lifting, and a lot of walking.

Responsibilities

Welcome customers, answer questions, and help connect them with suitable books and products.
Maintain attractive store presentation, displays, cleanliness, and merchandise sections.
Unpack and receive deliveries, then shelve products efficiently and accurately.
Operate registers quickly and reliably to provide professional customer service.
Use store technology and information tools, including registers, computers, tablets, programs, and BookMaster.
Support the café team when needed.
Follow loss-prevention procedures and use de-escalation techniques; identify theft and seek support for problematic behavior or store issues.
Build knowledge across fiction, nonfiction, children’s books, educational toys and games, specialty games, hobbies and collectibles, music and movies, and Newsstand products.
Make book and product recommendations and assist customers throughout the store.
Support sales objectives, including Monthly Picks, Book of the Year, Membership, preorders, key products, and new releases.
Maintain sections and backstock effectively.
Collaborate with colleagues and, when needed and able, support other stores in the wider Cluster.
Comply with company policies and procedures.