Bookseller - Temporary

Barnes & Noble•Santa Monica, CA

About The Position

A Bookseller is an integral member of the bookstore team, welcoming customers, answering questions, and helping readers find suitable books and products. The role also supports the attractive presentation and efficient operation of the store by unpacking and shelving deliveries, maintaining displays, and operating registers to provide professional, friendly service. Booksellers are expected to demonstrate reliable attendance, flexibility in responding to store scheduling needs, a positive and dependable approach to work, consideration for colleagues, and a cheerful, helpful manner with customers. They should be willing to learn new skills and enjoy bookselling. Employees are trained to master bookstore operational competencies, including using store technology, merchandising, register operations, receiving and shelving deliveries, finding products, assisting the café team when needed, and following loss prevention and de-escalation procedures. The job involves physical activity, including prolonged standing, repetitive bending, lifting, and extensive walking. Booksellers may also work in other stores when able and as needed to support the wider Cluster. As they gain experience, Booksellers build knowledge of books and other store categories, maintain sections and backstock, make recommendations, and support sales objectives and product launches. Employees who master the role are expected to advance to Senior Bookseller. The position requires compliance with company policies and procedures.

Requirements

Reliable and punctual attendance for scheduled shifts.
Flexibility and responsiveness to store scheduling needs, including the ability to fill scheduling gaps when able.
A positive, purposeful, energetic, hard-working, and reliable approach to assigned tasks.
A supportive and considerate approach to colleagues.
A cheerful and helpful approach to customers.
Aptitude and willingness to learn new skills and acquire store knowledge.
Ability to use registers, computers, tablets, programs, and other tools comfortably and efficiently.
Ability to perform physical work involving prolonged standing, repetitive bending, lifting, and extensive walking.

Responsibilities

Welcome customers, answer questions, and help connect readers with appropriate titles and products.
Maintain attractive store presentation, including displays, book sections, gifting, toys, and other product categories.
Unpack and receive deliveries, then shelve products efficiently and accurately.
Operate registers quickly, competently, and reliably while providing friendly customer service.
Use store technology and available information tools to find books and other products accurately.
Support the café team when needed.
Follow loss prevention procedures and de-escalation techniques; identify theft and seek support for problematic behavior or store issues.
Build knowledge of fiction, nonfiction, children’s books, educational toys and games, specialty games, hobbies and collectibles, music and movies, and Newsstand products.
Maintain store sections and backstock, make book recommendations, and help customers with their shopping.
Support sales objectives, including Our Monthly Picks, Book of the Year, Membership, preorders, key products, and new releases.
Maintain reliable and punctual attendance and fill scheduling gaps when able.
Support colleagues and contribute to the wider Cluster, including working in other stores when able and needed.
Comply with company policies and procedures.