Bookseller - Temporary

Barnes & Noble•Raleigh, NC

1d•Onsite

About The Position

A Bookseller is an integral member of the bookselling team, welcoming customers, answering questions, and helping readers find suitable books and products. The role also supports attractive store presentation and efficient operations by unpacking and shelving deliveries, maintaining displays, and operating registers to provide professional customer service. Booksellers are expected to demonstrate reliable attendance, flexibility to help meet store scheduling needs, a positive and energetic approach, consideration for colleagues, cheerful customer service, and willingness to learn. They are trained to use store technology, maintain and merchandise books and other product categories, operate registers, receive and shelve deliveries, locate products using store information tools, support the café when needed, and follow loss-prevention and de-escalation procedures. The position involves physical activity, including prolonged standing, repetitive bending, lifting, and extensive walking. Booksellers may work in other stores when able and as needed to support the wider Cluster. As experience grows, booksellers develop product knowledge, maintain sections and backstock, make recommendations, and support sales objectives. With demonstrated mastery of the role's skills, booksellers are expected to advance to Senior Bookseller. Employees must comply with company policies and procedures.

Requirements

Maintain reliable and punctual attendance for scheduled shifts.
Be flexible and responsive to store scheduling needs, including filling gaps when able.
Approach work positively and perform assigned tasks with purpose, energy, and reliability.
Be supportive and considerate of colleagues.
Provide cheerful, helpful customer service.
Show aptitude and willingness to learn new skills and knowledge.
Comfortably and efficiently use varied technology, including registers, computers, tablets, programs, and other tools.
Develop merchandising and visual merchandising skills.
Perform physical work involving prolonged standing, repetitive bending, lifting, and extensive walking.
Be able to work in other stores when needed, if able.

Responsibilities

Welcome customers, answer questions, and help them find books and other products.
Maintain attractive store presentation, including book displays and other product categories.
Unpack and shelve deliveries and maintain sections and backstock.
Operate registers quickly, competently, and reliably.
Use store technology and information tools, including BookMaster, to locate products.
Support the café team when needed.
Understand loss-prevention procedures and de-escalation techniques; identify theft or problematic behavior and seek support.
Develop knowledge of fiction, nonfiction, children’s books, educational toys and games, specialty games, hobbies and collectibles, music and movies, and newsstand products.
Make book recommendations and help customers with their shopping.
Support sales objectives and initiatives, including Monthly Picks, Book of the Year, Membership, preorders, products, and new releases.
Maintain reliable attendance, fill scheduling gaps when able, and support colleagues.
Comply with company policies and procedures.