Bookseller - Temporary

Barnes & Noble•Wilkes-Barre, PA

1d•Onsite

About The Position

A Bookseller is an integral member of the Barnes & Noble bookselling team, welcoming and assisting customers, connecting readers with suitable titles and products, maintaining attractive store presentation, helping the store run efficiently, processing registers, and receiving, unpacking, and shelving deliveries. Booksellers are expected to demonstrate reliability, flexibility, a positive and supportive approach, cheerful customer service, willingness to learn, and enthusiasm for bookselling. The role requires learning operational competencies, including using store technology, merchandising and maintaining product sections, operating registers, locating books and other products, supporting the café when needed, and following loss-prevention and de-escalation procedures. Booksellers build knowledge across books and other store categories, use that knowledge to assist customers and support sales initiatives, and may support other stores in the wider Cluster when able and needed. With experience and mastery of the role’s skills, Booksellers are expected to advance to Senior Bookseller. The position requires compliance with company policies and procedures. The work involves prolonged standing, repetitive bending, lifting, and extensive walking. Store hours include early mornings, late evenings, weekends, and most holidays; booksellers may be asked to fill scheduling gaps when able. Benefits vary with scheduled hours and location. Those scheduled under 20 hours per week are eligible for Employee Discount, EAP, and Sick Pay. Those scheduled for 20–29.99 hours receive those benefits plus paid time off including paid maternity and parental leave, company-paid holidays, transit, and a 401(k) with company match. Those scheduled for 30 or more hours receive those benefits plus comprehensive medical, dental, and vision benefits, healthcare and dependent-care spending accounts, disability benefits, life insurance, and tuition reimbursement. Benefits are subject to plan terms and may vary by location and state regulations.

Requirements

Demonstrate reliable and punctual attendance for scheduled shifts.
Be flexible and responsive to store needs, including filling scheduling gaps when able; store operations include weekends and most holidays.
Approach work positively, perform assigned tasks with purpose and energy, and work hard and reliably.
Be supportive and considerate of colleagues.
Provide cheerful, helpful customer service.
Show aptitude and willingness to learn new skills and knowledge.
Use varied technology comfortably and efficiently.
Develop and apply merchandising and visual merchandising skills.
Operate a register competently and accurately.
Support receiving, unpacking, and shelving deliveries.
Locate books and products accurately using personal or colleague knowledge and available information tools.
Perform physical activities including prolonged standing, repetitive bending, lifting, and extensive walking.
Comply with company policies and procedures.

Responsibilities

Welcome customers, answer questions, and help them find suitable books and products.
Maintain an attractive, clean, and well-presented store, including book, gifting, toy, and other product displays and sections.
Operate registers efficiently and provide quick, friendly, professional customer service.
Receive and unpack deliveries, then shelve products accurately and efficiently.
Use store technology and information tools, including registers, computers, tablets, programs, and BookMaster, to locate products and perform work.
Support the café team when needed.
Understand and follow loss-prevention procedures and de-escalation techniques; identify theft and seek support for problematic behavior or store issues.
Build knowledge of fiction, nonfiction, children’s books, educational toys and games, specialty games, hobbies and collectibles, music and movies, and newsstand products.
Use product knowledge to maintain sections and backstock, make customer recommendations, and help customers shop.
Support sales objectives and initiatives such as Our Monthly Picks, Book of the Year, Membership, preorders, products, and new releases.
Maintain reliable attendance, be flexible in responding to store scheduling needs when able, and support colleagues.
Comply with company policies and procedures.
Work in other stores when able and needed to support the wider Cluster.