Booking Clerk

healthscie

2d•Onsite

About The Position

Schedule and book a variety of patient appointments, follow-up visits, tests, treatments, and referrals for all patients within the Shirley and Jim Fielding Northeast Cancer Centre (SJFNECC). This role operates under the general direction of the Manager, Bookings and Chart Preparation.

Requirements

Minimum of a one (1) year Diploma in a Medical Office Administration or related field from an accredited college.
Ministry of Labour “Worker Health and Safety Awareness in 4 Steps” training certificate is required.
Demonstrated knowledge of and proficiency in Medical Terminology.
Demonstrated ability to accurately type a minimum of 50 words per minute.
Demonstrated proficiency in data entry.
Demonstrated computer skills with advanced proficiency in Microsoft Office software (e.g. Word, Excel, Power Point and Outlook), Mosaiq and application patient information systems.
Demonstrated ability to effectively interact and communicate with patients, families, and healthcare workers.
Demonstrated interpersonal and communication skills.
Demonstrated ability to prioritize tasks.
Demonstrated compliance with HSN’s privacy policy.
Demonstrated commitment to the safety of co-workers and patients.
Demonstrated ability to work effectively and efficiently as a team member in a fast-paced environment.
Proven ability to work independently and in a team environment.
Demonstrated commitment to ongoing professional development.
Demonstrated professionalism in dealing with confidential and sensitive issues.
Demonstrated positive work record and good attendance record.
Ability to meet the physical and sensory demands of the job.

Nice To Haves

One (1) year recent relevant experience within the last five (5) years is preferred.

Responsibilities

Review incoming referrals for new patients and book appointments according to Ontario Health – Cancer Care Ontario (OH-CCO) and SJFNECC guidelines.
Book all return follow-up appointments for patients, both locally and at peripheral clinics.
Book chemotherapy and radiation treatments as per SJFNECC guidelines.
Contact patients by phone or mail regarding appointments and procedures.
Provide patients with written details of appointment dates, times, and locations, along with necessary requisitions and explanations.
Fax requisitions to the appropriate departments and to North Eastern Ontario hospitals, clinics, and care providers.
Re-book and restrict physician clinics as required.
Process cancellations and appointment changes efficiently and effectively, and advise nursing staff as needed.
Request all required information from physicians’ offices, health care facilities, and various Electronic Medical Records (EMR) systems to ensure all documentation is included to facilitate appointments/consultations.
Maintain appointment calendars for designated physicians and other designated health care professionals.
Maintain and print daily schedules that integrate activities from various sites.
Arrange and maintain schedules to meet changing demands and requests.
Enter data into a computerized system and update statistics on patient attendance.
Arrange patient transportation as required.
Participate in education and training specific to current, relevant federal and provincial health and safety legislation, standards, and guidelines.
Contribute to learner development by providing academic support, mentorship, preceptorship, and supervision as required.
Participate in hospital training as required.
Assist with improvement initiatives as required.
Perform other duties as required.