Booking Clerk/Secretary
About The Position
Within the context of a client and family centered care model and in accordance with established vision and values of the organization, position provides scheduling/booking, clerical and reception functions for the area. Duties include scheduling and booking a variety of client/patient appointments and follow up visits, tests and referrals, maintaining appointment calendars for all designated physicians and/or other designated health care professionals, maintaining and printing daily schedules that integrate activities from various sites as needed, rearranging schedules to meet changing demands/requests and preparing and confirming client/patient information. Maintains client/patient charts entering data into a computerized system and updating statistics on client/patient attendance. Arranges for patient transportation. Provides clerical functions that include typing technical and non-technical materials proficiently utilizing a variety of computer software applications such as word processing, spreadsheet, database and presentation software. Provides reception services by greeting clients/patients and others and directing them to appropriate areas and/or responding to general inquiries. Answers and responds to phone messages or forwards callers to appropriate health care professional or other personnel. Maintains departmental equipment, supplies and filing systems. Performs timekeeping functions for designated staff as required.
Requirements
- Grade 12
- two (2) year’s recent, related experience or an equivalent combination of education, training and experience
- Ability to deal with others effectively
- Knowledge of medical terminology
- Ability to communicate effectively both verbally and in writing
- Ability to organize work
- Ability to operate related equipment
- Ability to keyboard at 40 w.p.m.
- Physical ability to carry out the duties of the position
Responsibilities
- Scheduling and booking a variety of client/patient appointments and follow up visits, tests and referrals
- Maintaining appointment calendars for all designated physicians and/or other designated health care professionals
- Maintaining and printing daily schedules that integrate activities from various sites as needed
- Rearranging schedules to meet changing demands/requests
- Preparing and confirming client/patient information
- Maintaining client/patient charts entering data into a computerized system and updating statistics on client/patient attendance
- Arranging for patient transportation
- Typing technical and non-technical materials proficiently utilizing a variety of computer software applications such as word processing, spreadsheet, database and presentation software
- Greeting clients/patients and others and directing them to appropriate areas and/or responding to general inquiries
- Answering and responding to phone messages or forwarding callers to appropriate health care professional or other personnel
- Maintaining departmental equipment, supplies and filing systems
- Performing timekeeping functions for designated staff as required
Benefits
- Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
- Grow your career with employer-paid training and leadership development opportunities
- Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
- Award-winning recognition programs to honour staff, medical staff and volunteers
- Access to exclusive discount offers and deals for VCH staff
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
