Booking Clerk, Medical Imaging
About The Position
Join St. Paul’s Medical Imaging Department and make a meaningful impact behind the scenes. This role is perfect for someone who thrives in a collaborative healthcare environment and enjoys supporting patients and clinical teams. As a Booking Clerk, you’ll be at the heart of clinic operations, responsible for scheduling, booking, and coordinating outpatient appointments and admissions by interviewing patients, collecting personal information, and entering details into the health information system. You will also be contacting physicians' offices, sharing or requesting information, and providing patients with pre-appointment instructions as outlined by clinic procedures. Additionally, you will provide administrative support, generate operational reports from clinic statistics, and handle clerical tasks such as typing, filing, and maintaining office supplies. Reception duties include answering calls, welcoming visitors, assisting hospital staff, directing inquiries to the appropriate personnel, and providing routine information. Short-listed candidates will be contacted to complete assessments in typing, data entry, and medical terminology as part of the selection process.
Requirements
- Completion of Grade 12.
- Two years recent related experience or an equivalent combination of education, training and experience.
- Ability to keyboard at 40 wpm.
- Knowledge of medical terminology.
- Ability to communicate effectively both verbally and in writing.
- Ability to deal with others effectively.
- Physical ability to carry out the duties of the position.
- Ability to organize work.
- Ability to operate related equipment.
Responsibilities
- Schedules, books, adjusts, and cancels appointments for patients, including follow-ups, tests, and procedures.
- Provides patients with pre-appointment instructions.
- Contacts doctors' offices, nursing units, and departments to request patient records and test results.
- Confirms appointments with patients and transmits medical information and test results to relevant parties.
- Interviews patients to gather personal details, completes standard forms, enters information into systems, explains and obtains signatures on consent forms.
- Answers calls, greets visitors, provides routine information, and escorts patients.
- Directs inquiries and messages to the appropriate personnel.
- Sets up, organizes, and maintains patient files, ensuring test results and required documents are included.
- Retrieves and reviews files for accuracy.
- Types correspondence, reports, and other materials.
- Handles data entry, photocopying, scanning, faxing, and meeting arrangements.
- Prepares OR booking packages when needed.
- Books appointments for diagnostic tests, such as Radiology or Lab, and provides instructions to patients.
- Manages downtime procedures and generates operational statistical reports by compiling data.
- Keeps the workspace clean and organized, following procedures for sanitizing equipment and surfaces.
- Assists with related tasks and projects as needed.
Benefits
- State-of-the-art facilities
- Competitive pay: $28.74 CAD per hour.
- Inclusive culture
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
