Booking Clerk, Medical Imaging - Langley Memorial Hospital

Fraser Health•Langley, WA

4d•Onsite

About The Position

Performs scheduling and booking functions for a variety of patient appointments in designated Medical Imaging areas. The role coordinates appointment times with patients, physicians’ offices, nursing units, physicians, technical staff, and surgical or medical daycare; makes follow-up appointments; locates applicable images or films; and adjusts schedules to meet changing demands. The Booking Clerk prepares and confirms patient information, enters booking and patient details into radiology and hospital information systems, and completes booking requisitions. The position also provides reception support to help deliver patient care and address client and family needs. The role includes booking and rescheduling inpatient, outpatient, and daycare appointments; arranging daycare beds and pre-registering patients; obtaining and processing patient documentation; entering and checking booking, demographic, and image information; maintaining requisitions and files; tracking waiting lists and appointment statistics; greeting and directing patients and visitors; arranging patient transportation; orienting new and relief staff; and performing related clerical and safety duties. Fraser Health describes opportunities for career growth and advancement and offers a competitive compensation package that includes four weeks of vacation in the first year, comprehensive health benefits, and a pension plan. The stated salary is CAD $28.74 per hour.

Requirements

Grade 12 education.
Two years of recent related experience, or an equivalent combination of education, training, and experience.
Ability to keyboard at 40 words per minute.
Knowledge of medical terminology.
Ability to communicate effectively verbally and in writing.
Ability to deal effectively with others.
Physical ability to carry out the duties of the position.
Ability to organize work.
Ability to operate related equipment.

Responsibilities

Schedule and book inpatient, outpatient, and daycare appointments according to established Radiologist priorities and staff schedules; contact patients and relevant units or offices to confirm appointments and communicate instructions.
Screen patients for contraindicators using established questions or direction from Radiologists and technical staff; follow up on missing requisitions and adjust bookings when appointments or facility operations change.
Notify patients of applicable pre-examination payment requirements.
Arrange daycare beds for procedures, including emergency appointments, and reschedule when beds are unavailable.
Pre-register daycare patients, enter or update patient database information, complete forms, and forward relevant information to the appropriate daycare area.
Locate patient images, films, consultation histories, and other relevant information by contacting physician offices, nursing units, or other hospitals.
Process patient documentation, check for completeness and applicable payment, follow up on missing information, complete requisitions and forms, and forward documents according to procedures.
Enter booking, patient, and image or film information into computerized or manual systems; verify accuracy and correct errors or omissions.
Register patients by obtaining essential or updated information, completing forms, and entering demographic details into the hospital patient information system.
Maintain requisitions and booking files, including making labels, filing requisitions, and creating hard files when required.
Track appointments and waiting lists and provide scheduling and procedure statistics for departmental, facility, and Ministry reporting.
Provide reception services by greeting and directing patients and visitors, assisting staff, answering phones, relaying messages, and responding to general appointment or patient-information enquiries in accordance with policy.
Arrange transportation for patients who require transfers or rides to appointments.
Orient new and relief staff to area scheduling and booking procedures, equipment, software, policies, and procedures.
Perform clerical tasks, including operating fax and photocopy equipment, processing mail, signing images or films in and out, printing radiology images from PACS, and completing requisitions for replacement stationery.
Follow health and safety requirements and immediately report unsafe situations to a supervisor or other appropriate personnel.
Perform other duties as assigned.