Body Shop Parts Advisor- Ford Collision Center Mesa
About The Position
The Body Shop Parts Advisor is responsible for providing guidance and assistance on the selection and procurement of required parts per the manufacturer's guidelines. They will assist all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner. This role involves informing customers of companion part requirements and specials, ensuring customers are exposed to the full product line, and answering phone calls to provide price quotes and other information. The advisor will also review body shop estimates to ensure parts ordered and pricing are correct, pull and fill orders from stock, and notify the parts manager of out-of-stock items. They will locate out-of-stock parts from outside sources, submit emergency orders if necessary, and notify parties when special ordered parts have been received. Additionally, they will pull orders for delivery to the parts department, ensuring all parts are tagged correctly, follow up on back-ordered parts, replenish inventory daily, and verify will-call and back-order files weekly. They will also assist outside sales representatives and ensure all internal requests for parts are billed on service repair orders.
Requirements
- Excellent communication and customer service skills, and able to maintain a professional image and demeanor.
- Ability to multi-task in a fast paced environment.
- Strong computer & phone skills (Internet, MS Outlook) is a must.
- Must be able to pass pre-employment screen (background & drug test).
Nice To Haves
- Ability to speak multiple languages is always a plus.
- Previous automotive parts experience or military equivalent experience preferred.
Responsibilities
- Provide guidance and assistance on the selection and procurement of required parts per the manufacturer's guidelines.
- Assist all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
- Inform customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line.
- Answer phone calls, provide price quotes and other information.
- Review body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
- Pull and fill orders from stock.
- Notify body shop parts manager of out-of-stock parts or shop materials that need immediate attention.
- Locate out-of-stock parts from outside source and submits an emergency order, if necessary.
- Notify all necessary parties when special ordered parts have been received.
- Pull orders for delivery to the parts department, making sure all parts are tagged with customer names and job number.
- Follow up on back-ordered parts and replenishes assigned inventory daily.
- Verify will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
- Assist outside sales representatives with their orders.
- Make sure all internal requests for parts are billed on service repair order.
Benefits
- Semi Monthly pay
- Paid holidays & paid time off
- Paid training
- Stock Awards (select management and front-line team members eligible)
- Medical insurance
- Vision insurance
- Dental insurance
- Accident insurance
- Critical illness insurance
- Hospital indemnity plans
- Up to 12 weeks paid pregnancy leave (disability leave)
- Paid Parental Leave
- Health savings accounts
- Flex spending accounts (tax-free)
- Short-term disability plans
- Long-term disability plans
- Life Insurance (Whole Life and Term)
- 401k with company match
- Pet Insurance
- Digital career path tool to assist with career development
- Continuous training through Asbury's Internal Learning Management System
- Professional growth and development opportunities
- Technician Student loan relief resources
- Employee assistance program
- Employee discounts on parts and service repairs
- Scholarship awards
- Opportunities to join our community service initiatives, which includes paid volunteer hours
- Employee referral program with bonus opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
