Service Parts Advisor, Costa Mesa
About The Position
The Service Parts Advisor role is responsible for performing parts department duties including ordering, returns, and inventory management. This position will work directly with clients to provide a high level of customer experience and effectively use the appropriate software suite to document all customer vehicle interactions. The advisor will maintain a high knowledge level of High Voltage (HV), Low Voltage (LV), and general Electric Vehicle (EV) systems. They will properly perform the walk-around and write-up processes, accurately ascertaining primary concerns through verbal interview and visual assessment to assess client needs. Accurate documentation of client concerns for diagnosis and repair, following correct repair order documentation procedures (The Three C's), and invoicing/collecting payment are key. Customer service duties such as answering phones, scheduling appointments, and updating customers on repair status or following up after repairs are completed are also part of the role. The advisor will review the appointment schedule to plan travel time and visit duration for mobile services, provide support at the Service Center based on demand, and travel within the assigned territory and to other service locations. Other duties as assigned.
Requirements
- 2-5 years of experience as an automotive service technician
- Self-sufficient, highly organized and comfortable working independently and as part of a team
- Knowledge of High Voltage systems, Low Voltage systems, and Electric Vehicle powertrain
- Customer facing experience exhibiting excellent written and verbal communication skills
- Proficient in Microsoft Office as well as learn proprietary DMS software
- EPA 609 Certification
- Willingness to complete Lucid provided CPR training post hire
- Valid driver’s license with no suspensions within the past year.
- Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire
Nice To Haves
- ASE Certifications (A4, A5, A6, A7, A8, L3, L4 - ADAS)
- Previous Mobile Service Technician experience
- Previous experience with EV diagnosis and repair
- Experience in luxury automobile repair environments
Responsibilities
- Function as a Service Advisor and perform parts department duties including ordering, returns, and inventory management
- Work directly with clients to provide a high level of customer experience
- Effectively work with the appropriate software suite to properly and completely document all customer vehicle interactions
- Maintain a high knowledge level of High Voltage (HV), Low Voltage (LV), and general Electric Vehicle (EV) systems
- Properly perform the walk-around and write-up processes, accurately ascertaining primary concern through verbal interview and visual assessment to assess client needs accurately
- Accurately document client concerns for diagnosis and repair
- Follow correct repair order documentation procedures, i.e. The Three C’s
- Invoice and collect payment
- Perform customer service duties such as answer phones, scheduling appointments (where needed), and calling customers to update them on repair status, or to follow up after repairs are completed
- Review appointment schedule to plan travel time and visit duration for mobile services
- Provide support at Service Center based on demand
- Ability to travel in assigned territory and other service locations
- Other duties as assigned
Benefits
- medical, dental, and vision insurance
- life and disability coverage
- paid time off
- paid holidays
- 401(k) retirement plan
- equity program
- discretionary annual cash incentive program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
