Service Concierge, Costa Mesa

Lucid Motors•Costa Mesa, CA

4d•Onsite

About The Position

The Service Concierge position directly interfaces with service center clients as an integral part of the customer experience. This position is responsible for varied duties in the service center such as greeting clients, answering phones, directing client inquiries, and scheduling appointments. This is an excellent opportunity to gain experience, learn, and develop your career within the automotive industry.

Requirements

18 years of age or older
Demonstrated excellence in customer service
A capacity for problem solving and the ability effectively handle multiple priorities with high level of organization in a fast-paced environment
Excellent written and verbal communication skills
Ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software
Full-time, including weekends or extended hours during busy periods
Willingness to complete Lucid provided CPR training post hire
Valid driver’s license with no suspensions within the past year.
Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire

Nice To Haves

Experience in automotive
Knowledge of HV systems, LV systems, and EV powertrains
Start-up experience and related fast-paced environments
Experience in luxury retail

Responsibilities

Provides a world-class customer experience to all Lucid clients, both internal and external
Coordinate and schedule client appointments determined by service center capacity, turnaround time, and priority levels
Manage open service tasks and due bills, ensuring timely follow-up and resolution
Proactively contact customers to verify their concerns, schedule appointments, and meticulously log all activities in the system to maintain accurate records
Manage and facilitate loaner agreements, coordinating rental vehicle requests for customers as needed, including arranging Lyft rides for customer convenience
Generate Work Order Pre-writes in the system, capturing customer concerns and obtaining the necessary signatures for pre-authorization. It is essential to check for any open campaigns or recalls that may need to be addressed
Assist Service Advisors during vehicle check-in by conducting thorough walkthroughs, completing intake forms, taking photographs, and reporting any damages found
Consistent with customer communication regarding follow up calls, responsiveness, and availability
Willing to be trained on basic understanding of components, technologies and terminologies of Lucid vehicles
Manages a monthly budget and oversees the ordering of supplies and refreshments.
Responsible for reporting and submitting service requests for facility repairs and maintenance through Service Channel.
Perform valet duties as needed
Other duties as assigned