Body Shop Manager
Mark Porter Autoplex, Inc•Ashland, KY
•Onsite
About The Position
The Body Shop Manager is responsible for the overall performance, profitability, and customer satisfaction of the collision repair department. This role oversees daily operations, staff productivity, insurance relationships, cycle time, and quality control to ensure all repairs meet OEM and dealership standards.
Requirements
- 3+ years of body shop or collision center management experience
- Strong understanding of estimating systems (CCC, Mitchell, or Audatex)
- Proven track record of driving profitability and operational efficiency
- Excellent leadership, communication, and organizational skills
- Familiarity with OEM repair standards and insurance processes
Nice To Haves
- Dealership experience (GM preferred)
- I-CAR or ASE certifications
- Strong problem-solving and decision-making ability
- High level of accountability and attention to detail
Responsibilities
- Manage day-to-day body shop operations, including scheduling, workflow, and repair timelines
- Ensure efficient repair planning and blueprinting processes
- Monitor and reduce cycle time while maintaining quality standards
- Oversee parts ordering, returns, and coordination with the parts department
- Drive departmental profitability through labor sales, parts gross, and cost control
- Monitor KPIs such as gross profit %, touch time, severity, and supplement rates
- Manage budgets, expenses, and vendor relationships
- Lead, train, and develop body technicians, painters, and estimators
- Maintain technician productivity and efficiency targets (120%+ where applicable)
- Conduct regular performance reviews and enforce accountability standards
- Recruit and retain high-performing team members
- Ensure consistent communication with customers throughout the repair process
- Resolve customer concerns quickly and professionally
- Maintain CSI scores at or above dealership expectations
- Build and maintain strong relationships with insurance partners
- Ensure estimates and supplements are accurate, timely, and well-documented
- Maintain compliance with DRP program requirements
- Enforce OEM repair procedures and safety standards
- Conduct final inspections on completed repairs
- Ensure compliance with environmental and safety regulations (OSHA, EPA, etc.)
Benefits
- Health, Medical, Vision, and Dental Insurance
- Life and Disability Insurance
- 401K Plan with company match
- Paid time off and vacation
- Growth opportunities
- Family owned and operated
- Long-term job security
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
