BODY SHOP MANAGER

Jim Taylor Buick GMC•Monroe, LA

7d•Onsite

About The Position

Jim Taylor Auto Group is looking for a full-time Body Shop Manager to lead our collision repair operation. We need a strong leader who can drive production, maintain quality, control work in process, and deliver an outstanding customer experience. This role is a great fit for someone who takes ownership, communicates clearly, and knows how to balance people, process, customer expectations, insurance requirements, and profitability. The right candidate is organized, decisive, team-oriented, and committed to keeping vehicles moving through the repair process safely and efficiently.

Requirements

Minimum 2 years of supervisory or team-lead experience required; collision, body shop, or estimating leadership experience strongly preferred
High school diploma or equivalent
Strong knowledge of collision repair workflow, estimating, supplements, and insurance claim procedures
Proven leadership, coaching, and team-development ability
Ability to manage work in process, cycle time, deadlines, and multiple priorities
Strong understanding of labor, parts, paint and materials, gross profit, and expense control
Strong customer service, communication, problem-solving, organization, and accountability skills
Valid driver's license and clean driving record

Nice To Haves

Experience with collision estimating platforms (CCC ONE, Mitchell, or Audatex) and dealership management systems (Tekion) preferred
I-CAR (individual or Gold Class shop), ASE, and/or OEM collision certifications preferred

Responsibilities

Lead the daily operations of the body shop and set clear priorities for the team
Manage workflow from estimating and blueprinting through parts, repair, paint, reassembly, quality control, and delivery
Monitor work-in-process aging, cycle time, touch time, production goals, and delivery commitments
Ensure estimates, supplements, documentation, and insurance communication are completed accurately and promptly
Manage direct repair program (DRP) relationships, including insurer scorecards, cycle-time requirements, and program compliance
Work closely with the parts department to prevent delays caused by backorders, damaged parts, or incorrect parts
Monitor labor, parts, paint and materials, sublet, gross profit, and expense performance
Maintain high standards for repair quality, safety, final inspections, and customer-ready delivery
Coach and develop team members while creating accountability for productivity, quality, attendance, and teamwork
Communicate professionally with customers, insurance partners, vendors, and dealership leadership while resolving concerns quickly