Body Shop Manager

BERGSTROM AUTO•Oshkosh, WI

1d•$90,000 - $120,000•Onsite

About The Position

Bergstrom Body Shop of Oshkosh (3401 S Washburn St) At Bergstrom Automotive, we’re proud to be Wisconsin’s largest dealership, setting the standard for exceptional guest experiences. Our team is driven by innovation, integrity, and a dedication to fostering growth and success for our team members. If you’re passionate about delivering outstanding service and growing your career, Bergstrom is the place for you! As a Body Shop Manager, you’ll oversee all aspects of our collision center operations, including: Guest Experience: Ensure all guests receive timely, professional, and personalized service throughout the repair process. Resolve guest concerns with empathy and efficiency. Team Leadership: Supervise and inspire a team of 20+ employees, including technicians, estimators, and support staff. Oversee recruiting, training, and ongoing professional development. Operational Management: Oversee a high-volume collision repair shop handling 50+ cars weekly and generating $600,000+ in monthly sales. Manage workflows to maximize productivity and quality, ensuring timely repairs. Maintain compliance with safety standards, insurance protocols, and OEM guidelines. Claims and Estimation Management: Utilize CCC One to oversee the insurance claims process, ensuring seamless communication with insurance partners. Work directly with State Farm, Progressive SWE, and GEICO ARX programs as applicable. Quality Control: Ensure all repairs meet or exceed industry and OEM standards for quality and safety. Oversee OE Certification program management, especially for highline imports. Vendor and Partner Relations: Build and maintain strong relationships with insurance companies, parts vendors, and OEM partners.

Requirements

At least 2 years of supervisory experience in a high-volume collision repair shop (50+ cars weekly, $600,000+ monthly sales, managing 20+ direct reports).
Minimum of 6 months as an estimator or insurance adjuster with a solid understanding of the Insurance Claims Management process in CCC.
Thorough knowledge of automotive systems, repair techniques, and paint finishes.
Valid driver’s license with a reputable driving record.

Nice To Haves

Highline import experience and familiarity with OE Certification programs are a plus.

Responsibilities

Oversee all aspects of collision center operations.
Ensure all guests receive timely, professional, and personalized service throughout the repair process.
Resolve guest concerns with empathy and efficiency.
Supervise and inspire a team of 20+ employees, including technicians, estimators, and support staff.
Oversee recruiting, training, and ongoing professional development.
Oversee a high-volume collision repair shop handling 50+ cars weekly and generating $600,000+ in monthly sales.
Manage workflows to maximize productivity and quality, ensuring timely repairs.
Maintain compliance with safety standards, insurance protocols, and OEM guidelines.
Utilize CCC One to oversee the insurance claims process, ensuring seamless communication with insurance partners.
Work directly with State Farm, Progressive SWE, and GEICO ARX programs as applicable.
Ensure all repairs meet or exceed industry and OEM standards for quality and safety.
Oversee OE Certification program management, especially for highline imports.
Build and maintain strong relationships with insurance companies, parts vendors, and OEM partners.

Benefits

Medical, Dental, Vision, Short and Long Term Disability, and Life Insurance (for full-time team members)
Two weeks of PTO starting on your first day (for full-time team members)
Save on vehicles, service, and parts
401(k) plan with company match (for full-time team members)
Paid holidays (for full-time team members)
Wellness Program
Free Team Member Clinic Access to a Free Health Coach
Employee Assistance Program
Employee Referral Program
Ongoing training and opportunities for growth and advancement