Body Shop Estimator

Mac Haik Enterprises • League City, TX

4d • Onsite

About The Position

Mac Haik Toyota in League City, Texas, is hiring a Body Shop Estimator. The position interacts with customers to evaluate collision damage and repair needs, offer additional services when needed, and estimate repairs. It involves substantial customer interaction and coordinating repair order completion with service technicians and the parts department. The estimator is expected to provide a welcoming customer experience, explain repair requirements and timelines, document damage and repair work accurately, and keep customers informed throughout the repair process. The role also includes reviewing completed vehicles, supporting safe and compliant shop operations, protecting dealership assets and customer data, completing required training, and maintaining a reliable work schedule.

Requirements

• Valid driver's license and acceptable driving record.
• High school diploma or equivalent.
• Successful completion of pre-employment screening.
• Authorization to work in the USA.

Nice To Haves

• CDK and CC1 knowledge.
• Relevant experience preferred.
• Bilingual ability is a plus.

Responsibilities

• Greet customers seeking vehicle repairs and make them feel comfortable and welcome during the sales and estimate process or other shop visits.
• Evaluate vehicle damage, estimate repairs, and prepare work orders.
• Deliver estimates, obtain work authorizations, and deliver repair orders, supplements, and warranties.
• Document the repair process and prepare accurate, efficient damage reports.
• Explain repair needs, timelines, and estimates to customers.
• Communicate customer expectations to the shop and update customers on repairs in progress.
• Follow up after repairs are complete to confirm customer satisfaction.
• Maintain good working relationships with internal departments, insurance adjusters, and customers to encourage repeat and referral business.
• Review completed vehicles for quality and thoroughness.
• Comply with federal, state, and local regulations affecting service operations, including hazardous waste disposal and OSHA right-to-know requirements.
• Ensure body shop employees follow safety protocols, shop equipment is in proper working condition, and safety incidents are reported immediately.
• Meet customer service standards by achieving above-district CSI scores.
• Safeguard dealership assets and customer data.
• Complete required training assigned through the company training portal.
• Adhere to a consistent and reliable work schedule.
• Demonstrate ethical business practices and integrity in all interactions.
• Perform duties safely.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Opportunities for advancement.
• Great culture.
• Five-day work week.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED