Body Shop Estimator

Courtesy Tucson•Tucson, AZ

About The Position

Courtesy is hiring an experienced, detail-oriented, quality-minded Collision Estimator to inspect vehicle damage, evaluate repair needs and costs, prepare estimates and work orders, and communicate with customers and insurance companies. The role manages multiple repairs, coordinates parts, documents repair details, and performs quality checks while providing exceptional customer service. This is presented as a permanent career opportunity.

Requirements

Valid driver's license and clean driving record.
Self-motivated and able to work in a fast-paced production shop.
Experience with auto insurance estimating requirements and direct repair programs.
Ability to communicate verbally and in writing.
Working knowledge of estimating, including estimating systems.
Strong sales orientation.

Nice To Haves

Knowledge of the CCC estimating system.
I-CAR certification.
Bilingual ability.

Responsibilities

Inspect vehicles for damage using visual inspection, road tests, and information provided by customers.
Evaluate the necessity and cost of repairs.
Review damage and communicate with insurance companies.
Discuss damage, the repair process, timelines, and costs with customers.
Create accurate estimates that itemize costs such as parts and labor.
Create work orders detailing all elements of the repair.
Maintain communication with customers and answer questions as needed.
Keep records of repair details and complete necessary paperwork.
Manage multiple repairs simultaneously.
Implement an effective quality-check process upon completion.
Provide exceptional customer service.
Order and check parts and take quality photos.