Body Shop Customer Support Specialist - Elkton Collision
About The Position
Join a Growing, Fast-Paced Collision Center Team as a Collision Center Administrative Assistant! The Hertrich Family of Dealerships is looking for a Customer Support Specialist / Administrative Assistant to join our busy Collision Center in Elkton, MD. If you enjoy helping customers, staying organized, and working in a fast-moving environment-this is a great opportunity to build a stable, long-term career with one of the largest automotive groups on the Eastern Shore. Why Choose Hertrich? Medical, Dental, Vision & Life Insurance Short & Long-Term Disability Options 401(k) with Employer Match Paid Vacation, Holidays & Sick Time Employee Vehicle Purchase Discounts Career growth with a 24-dealership organization We are a third-generation, family-owned company representing 24 dealerships, 15 collision centers, and 18 automotive brands , proudly supporting over 90 local charities and organizations . What You'll Do Provide friendly, professional customer service in person and over the phone Support daily office operations within the collision center Handle accounts payable/receivable, deposits, receipts & petty cash Assist with insurance processing, data entry, and documentation Maintain accurate files, reports, and records Coordinate with team members to ensure smooth workflow Perform additional administrative tasks as needed What We're Looking For Strong customer service and communication skills Professional appearance and positive attitude Detail-oriented, organized, and dependable Self-motivated with the ability to multitask Computer skills required (QuickBooks or similar a plus) Bilingual (Spanish) is a plus High School Diploma or GED required Valid Driver's License Ready to Get Started? If you're looking for a role where you can grow, stay busy, and be part of a supportive team-we want to hear from you! Apply today and join the Hertrich team! Equal Opportunity Employer Hertrich Family of Dealerships is committed to creating a diverse, inclusive, and drug-free workplace.
Requirements
- Strong customer service and communication skills
- Professional appearance and positive attitude
- Detail-oriented, organized, and dependable
- Self-motivated with the ability to multitask
- Computer skills required (QuickBooks or similar a plus)
- High School Diploma or GED required
- Valid Driver's License
Nice To Haves
- Bilingual (Spanish) is a plus
Responsibilities
- Provide friendly, professional customer service in person and over the phone
- Support daily office operations within the collision center
- Handle accounts payable/receivable, deposits, receipts & petty cash
- Assist with insurance processing, data entry, and documentation
- Maintain accurate files, reports, and records
- Coordinate with team members to ensure smooth workflow
- Perform additional administrative tasks as needed
Benefits
- Medical, Dental, Vision & Life Insurance
- Short & Long-Term Disability Options
- 401(k) with Employer Match
- Paid Vacation, Holidays & Sick Time
- Employee Vehicle Purchase Discounts
- Career growth with a 24-dealership organization
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
