Body Shop Customer Service Representative
Sioux Falls Ford•Sioux Falls, SD
•Onsite
About The Position
We need a Body Shop CSR who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and the estimator. If you can make customers feel welcome and confident that their needs are being met, then our body shop may be your next career home.
Requirements
- Expert in the art and science of customer service
- Able to greet guests
- Able to schedule appointments
- Able to act as a liaison between customers and the estimator
- Able to make customers feel welcome and confident that their needs are being met
- Successfully passing a background screening including a criminal background check and a review of motor vehicle records
Responsibilities
- Greet body shop customers promptly and courteously – attitude is everything!
- Listen to customers and clearly translate repair needs
- Answer phone and schedule repair estimates and appointments
- Create files and organize documents
- Assist in maintaining accounts receivable schedule
- Follow up on each repair and keep customers informed of progress
- Assist manager with office duties
- Notify customers when vehicles are ready to pick up
- Handling minor customer concerns and complaints
- Keep the Manager informed of issues and potential problems
- Other duties as assigned
Benefits
- Health Insurance (Including Wellness Benefit)
- Dental and Vision Insurance
- Life Insurance
- 401(k) with company matching after one year of service
- Section 125 FLEX Account
- EAP - Employee Assistance Program through Avera
- Paid Vacation, Holiday, and Personal Time
- Discounts on vehicles, service & parts – including immediate family members
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
