Body Shop Customer Service Representative

Sioux Falls Ford • Sioux Falls, SD

7d • Onsite

About The Position

We need a Body Shop CSR who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and the estimator. If you can make customers feel welcome and confident that their needs are being met, then our body shop may be your next career home. Starting wage $18.00 hourly.

Requirements

• Expertise in customer service
• Ability to greet guests
• Ability to schedule appointments
• Ability to act as a liaison between customers and the estimator
• Ability to make customers feel welcome and confident that their needs are being met
• Successfully passing a background screening including a criminal background check and a review of motor vehicle records

Responsibilities

• Greet body shop customers promptly and courteously
• Listen to customers and clearly translate repair needs
• Answer phone and schedule repair estimates and appointments
• Create files and organize documents
• Assist in maintaining accounts receivable schedule
• Follow up on each repair and keep customers informed of progress
• Assist manager with office duties
• Notify customers when vehicles are ready to pick up
• Handling minor customer concerns and complaints
• Keep the Manager informed of issues and potential problems
• Other duties as assigned

Benefits

• Health Insurance (Including Wellness Benefit)
• Dental and Vision Insurance
• Life Insurance
• 401(k) with company matching after one year of service
• Section 125 FLEX Account
• EAP - Employee Assistance Program through Avera
• Paid Vacation, Holiday, and Personal Time
• Discounts on vehicles, service & parts – including immediate family members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed