Body Shop Collision Administrative Assistant

Coughlin Automotive • Heath, OH

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About The Position

Coughlin Ford of Heath is accepting applications for a Body Shop Collision Administrative Assistant at its Ford location in Heath. The role supports customers throughout collision estimate and repair appointments, provides updates during the repair process, and arranges rental cars through Enterprise and Hertz. The position calls for a friendly, helpful customer experience and someone who is dependable, organized, comfortable speaking with customers by phone, and willing to learn.

Requirements

• Basic computer skills.
• Positive attitude.
• Willingness to learn.
• Dependable and organized.
• Comfortable talking with customers on the phone.

Responsibilities

• Contact customers by phone, text, and email.
• Help customers schedule appointments for estimates and repairs.
• Follow up with customers during the repair process and when their cars should be done.
• Provide a friendly and helpful customer experience.
• Set up rental cars with Enterprise and Hertz.

Benefits

• Competitive pay.
• Medical, dental, and vision insurance.
• Company-matched 401(k).
• Short-term and long-term disability insurance.
• Life insurance.
• Paid vacation and holidays.
• Employee discounts.
• Training and opportunities for career growth.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed