Body Shop Admin

Laurel Auto Group•Johnstown, PA

12d

About The Position

The Body Shop Administrative Assistant prepares and monitors insurance billings and follows up on outstanding payables. They assist the Body Shop Manager with administrative tasks involving collision estimates and work in process, and close out month-end reporting duties as assigned by the General Office.

Requirements

High school diploma or general education degree (GED); or one- to three-months of related experience and/or training
One year customer service experience and/or training
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees of an organization
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume
Ability to apply concepts of basic algebra and geometry
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form
Valid driver's license

Responsibilities

Establishes and maintains good working relationships with insurance adjusters.
Establishes and maintains good working relationships with customers to encourage repeat and referral business.
Answer phones and greet customers.
Create customer files.
Assist in delivering vehicles to customers.
Open and close repair orders.
Manages rental/loaner cars.
Schedule/update Enterprise rentals (ARMS).
Upload pre/post scans in CCC.
Procure and bill sublet bills on repair orders.
Update in-shop customers on repair progress.
Write purchase orders for Vendors.
Reconcile received payments.
Mail customer copies.
Cashier invoices in DMS and send to accounting.
Collect payments from customers.
Investigate payments on claims before cars are released.
Pay techs for completed repairs and maintain payroll spreadsheets for payroll.
Follows up on parts department orders to ensure parts availability.
Monitors progress and completion of vehicles in the shop and calls customers as necessary
Monitors paper flow to ensure that all documents are accounted for, filled out completely and legibly, and filed or distributed to the appropriate parties.
Prepares final billing for completed repair orders.
Control accounts receivable for body repair work.
Enter time off requests in ADP.
Maintains professional appearance.
Other duties as assigned.