BS Admin-Cash/Rec

Route 24 Auto Group•Brockton, MA

9d•$22 - $28•Onsite

About The Position

The Body Shop Administrator/Cashier/Receptionist is responsible for the collection of payment for all customer invoices generated from the body shop as well as overseeing, coordinating, and organizing repair records, AR, and office supplies in a manner that is consistent with Route 24 Auto Group’s core philosophies, principles, and values. The Cashier/Reception-Service will be held accountable to greet clients in a friendly and professional manner, answer the telephone, transfer calls, and take written messages. This role is responsible for scheduling customer drop-offs, coordinating customer tows, updating rental agreements in ARMS, and managing loaner vehicles. The position also involves contacting insurance companies for work authorization, opening repair orders, creating new customer folders, and communicating with the body shop manager regarding completed cars for closing ROS, notifying insurance carriers, returning loaner vehicles, and collecting final payments. The administrator will track insurance payments, accurately collect total charges from customers (cash, check, or credit card), and post them to the correct Repair Order (RO). They will inspect repair orders and/or parts invoices for accuracy before presenting them to the customer, document all transactions according to policy, and handle cash and account for money box contents daily. The role includes depositing cash, checks, and credit card slips, controlling keys for completed repair orders, returning keys to customers after payment, and filing repair orders. Additionally, sublet bills associated with repair orders are submitted to the Accounting Office, and other administrative tasks as directed by management are performed. Professional conduct, kindness, and respect towards customers and co-workers are expected.

Requirements

2 clerical experience
Excellent Customer Service Skills
Good Written and Communication Skills
Highly Organized, with the Ability to Multitask

Nice To Haves

Reynolds and Reynolds and CCC knowledge preferred

Responsibilities

Greet clients in a friendly and professional manner.
Answer the telephone, transfer calls to the people requested or best suited to take the call and take written messages when the needed personnel are not available.
Responsible for scheduling of all customer drop offs as well as coordinating tows for customers.
Updates rental agreements in ARMS on a daily basis and codes all rentals "back at shop" when customer drops off.
Responsible for loaner vehicle management.
Responsible for contacting the insurance company for work authorization and direction to pay.
Opens all repair orders for all customers.
Creates all new folders for each customer, hands off to Body Shop Manager so the work can be properly dispatched.
Prompt Email communication to the body shop manager when car is completed so that Ros can be closed, insurance carrier is notified, loaner (if any) is turned in, and final payments are collected promptly.
Tracks all insurance payments multiple times per day to insure we are receiving proper payments.
Accurately collect the total charges from the customer in cash, check or credit card and accurately post to the correct Repair Order (RO).
Thoroughly inspect every repair order and/or parts invoice for proper completion, legibility, and accuracy prior to presenting to the customer.
Responsible for updates in the Information Management System for every step in the repair process. Updates on claims for insurance carrier as well as business operations.
Properly document all cash, charge, insurance, and check transactions according to the policies established by the Controller and or Accounting Office and accumulate all repair orders and parts invoices closed during the business day to the business office daily.
Handle and account for the cash in and out in the assigned money box daily.
Properly deposit cash, checks, credit card slips to the safe at the conclusion of your shift as directed by management.
Control the keys associated with completed repair orders, return customer’s keys to them after their bills are paid and direct customers to where they may find their vehicle.
File repair orders as directed by service department management or Controller.
Submit any sublet bills associated with repair orders to the Accounting Office.
Perform any other administrative tasks as directed by management.
Conduct yourself professionally while in the workplace
Treat each customer and co-worker with kindness and respect
Other tasks as assigned