Body Repair Operations Manager - Europe

Lucid Motors • Amsterdam, NH

9d

About The Position

Lucid is seeking a Body Repair Operations Manager to own the development, performance and continuous improvement of its European body repair network. This hands-on network management role combines body repair expertise with partner development, operational performance and quality management. The role will expand network coverage, develop existing partners and ensure Lucid repair standards are consistently implemented across Europe. It also serves as a key escalation point for complex body repair and partner-related cases, using operational data and network insights to drive improvement. The position is based in Amsterdam and requires regular travel across Europe.

The European Service organization delivers a premium ownership experience across Lucid’s growing European footprint. Its Body Repair program provides customers with access to approved repair partners meeting Lucid’s safety, repair quality and customer experience standards. The team works cross-functionally with Service Operations, Technical Support, Quality, Warranty and Training to strengthen body repair capabilities across Europe.

Lucid creates mobility experiences through innovation and develops vehicles using proprietary technology and a software-defined vehicle architecture. Its design, engineering and production work is vertically integrated across global offices and manufacturing facilities.

Requirements

• At least 5 years of automotive experience, including significant experience in body repair, collision repair and/or vehicle painting.
• Strong understanding of body shop operations, repair processes, quality standards and repair performance.
• Proven experience in partner, network or multi-site management, including managing performance and driving corrective actions.
• Strong stakeholder management, communication and problem-solving skills.
• Confidence using digital applications, reporting tools and performance data.
• Fluent English.
• Willingness to travel regularly across Europe, up to approximately 50%.

Nice To Haves

• Experience working with a premium automotive or electric vehicle brand, or within an OEM-approved or certified collision repair network.
• Experience operating across multiple European markets and within a matrix organization.
• Additional proficiency in German, French, Italian and/or Spanish.

Responsibilities

• Identify, assess and onboard new body repair partners based on coverage and business needs, ensuring technical, operational, tooling and training readiness before activation.
• Manage relationships with existing body repair partners and use KPIs—including repair quality, cycle time, first-time-right and customer experience—to identify gaps and drive measurable improvements.
• Drive consistent implementation of Lucid body repair standards, procedures and requirements throughout the European network; address compliance gaps and maintain repair quality.
• Serve as the European escalation point for complex body repair and operational cases, connecting partners with internal teams and driving issues through resolution.
• Monitor network performance, identify trends and risks in operational data, and convert recurring issues into broader network improvement initiatives.
• Work with Service Operations, Technical Support, Quality, Warranty, Training and other functions to ensure the network has the support needed to operate effectively.
• Coordinate the European rollout and effectiveness of body repair systems, diagnostic equipment and specialized tooling, including the Technical Information Portal and Network Management System.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed