Bodily Injury, Claims Advisor II

TD•Markham, ON

1d•Onsite

About The Position

TD Insurance is part of TD Bank Group, one of Canada's largest financial institutions. TD Insurance helps protect clients from the 'accidents of life' with a wide range of products including credit protection, life, wealth, travel, home and auto insurance, with more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches. In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada, At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 4,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow, TD Insurance offers a stable and dynamic work environment where talent is appreciated, and professional development is taken seriously. More than just a job, we offer rewarding careers.

Requirements

Minimum of 2-3 years of Insurance adjusting experience.
Sound knowledge / experience with the current Rules of Civil Procedure.
Strong understanding of the insurance industry and the related legal environment.
Ability to prioritize and complete all claims handling related activities around the availability and accessibility of clients, third party claimants, witnesses, health care professionals, law enforcement personnel and forensic experts as required.
Superior interpersonal and communication skills.
Strong client service orientation.
Excellent organization and time management skills.
Effective analytical skills and detail oriented.
Strong negotiation skills.
Ability to adapt effectively to a changing environment.
Ability to function effectively in a fast-paced, multi-faceted environment.
Ability to work independently and with minimum supervision.

Nice To Haves

AB or BI Experience.
Individuals whom have or are actively pursuing their CIP designation and or other relevant continuing education.

Responsibilities

Handling of bodily injury tort claims nationally.
Full investigation of liability and quantum.
Negotiation and resolution of claims effectively and timely manner.
Travel and attend mediations, pre-trials and trials as required.
Deal with non-represented claimants as well as plaintiff and Defence Counsel on a regular basis.
Investigates claims regarding liability, injuries and other accident related damages promptly and thoroughly by pursuing investigation to logical conclusion.
Establishes and maintains adequate case reserves by adhering to the BI reserving protocol and practices.
Complies with all established protocols regarding identification, notification and reporting to Major Claims.
Complies with all established protocols respecting claims settlement authority.
Collects and documents claims related information in a clear and concise manner while adhering to established protocols to ensure accuracy and quality of information.
Establishes and maintains proactive and sound file handling by adhering to established guidelines.
Manage both potential indemnity and expense to ensure sound cost management principles and practices.
Exercise sound judgment in the evaluation and resolution of complex meritorious claims considering all available information adhering to established guidelines.
Makes prompt contact (in person where practical) with all unrepresented claimants and or their respective legal counsel to established and maintain a relationship of trust and cooperation in order to resolve claims of low to moderate complexity in a timely manner through a fair and proactive process.
Manages expectations of claimants throughout the claims process by maintaining regular follow up contact and delivering on commitments made to resolve claims in a timely manner and fair process.
Communicates with clients, third party claimants, witnesses, health care professionals, law enforcement personnel and forensic experts with respect to their role, rights and responsibilities in the claim process in order to establish and maintain their cooperation and / or collaboration.
Build trust and business relationships with Plaintiff Counsel to resolve claims files in a timely manner through a fair, reasonable and professional manner through good communication.
Proactive management and collaboration with Defence Counsel in partnership around all established claims handling and best practices.
Complete all required reports and all notepad entries in a timely manner.
Generally works in an office environment, however some travel is expected to attend various out of office meetings such as mediations, JDRs or other various meetings.
Driving and travel as required.
May include occasional or frequent overnight travel and or travel to other locations.