Bodily Injury Adjuster - Unrepresented Moderate - Remote
About The Position
This job is responsible for investigating moderately complex and occasionally complex, unrepresented claims which may include: uninsured or underinsured motorist (UM/UIM) claims in single or multi car accidents; Injury Casualty Soft Tissue (ICST) and unrepresented moderate or major claims. The individual also may handle moderate and occasionally complex CPL claims. The individual takes recorded statements, resolves loss of use claims, makes payments to appropriate parties, and negotiates and settles or refers bodily injury issues that cannot be resolved. This position supports the Casualty 500 office within the Eastern and Central time zones. As an Unrepresented Moderate Bodily Injury Adjuster, your main focus will be investigating automobile accidents involving single or multiple vehicles, which result in property damage and/or bodily injury. You will have the convenience of working remotely from your home while efficiently handling your responsibilities. You will assess coverage, liability, and damages while providing exceptional customer service throughout your day. Customer communication will take place through different channels, including voice calls, email, and text messages. Through the utilization of innovative platforms and tools, you will engage in negotiation processes to reach fair injury settlements with customers. You’ll wear a few hats to fill a few roles throughout your day that all require a level of experience: The Customer Service Expert – you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Casualty claim. You lead with empathy, always. The Investigator – you’ll confidently and independently investigate casualty (and applicable LOB (line of business)) claims by performing detailed reviews of damage and interpreting policies to determine coverage. The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress. The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations. The Problem Solver – you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills. The Recorder – you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.
Requirements
- 2+ years of bodily injury adjusting and/or Liability experience
- Proficient communication skills, especially over the phone, to establish rapport and assess claims accurately
- Ability to work independently and remotely, while managing time efficiently
- Familiarity with insurance policies, coverage, and liability determination
- Strong critical thinking and problem-solving skills to evaluate and negotiate injury claims successfully
- Knowledge of innovative tools and platforms for effective claims evaluation
- Must have a dedicated, private workspace free from distractions, along with appropriate desk and seating
- Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload
Nice To Haves
- Colossus evaluation experience a plus
Responsibilities
- Investigating moderately complex and occasionally complex, unrepresented claims
- Handling uninsured or underinsured motorist (UM/UIM) claims in single or multi car accidents
- Handling Injury Casualty Soft Tissue (ICST) and unrepresented moderate or major claims
- Handling moderate and occasionally complex CPL claims
- Taking recorded statements
- Resolving loss of use claims
- Making payments to appropriate parties
- Negotiating and settling or referring bodily injury issues that cannot be resolved
- Assessing coverage, liability, and damages
- Providing exceptional customer service
- Communicating with customers through voice calls, email, and text messages
- Engaging in negotiation processes to reach fair injury settlements
- Investigating casualty claims by performing detailed reviews of damage and interpreting policies to determine coverage
- Using phone, emails and video chat with customers to help them through the claims process
- Evaluating and negotiating claims settlements with customers, vendors, third party carriers and claimants
- Utilizing multiple tools to get the job done in a fast-paced environment
- Executing policies along policy agreements
- Keeping a clear record of work in a claims system
- Ensuring timely and accurate documentation is completed
Benefits
- Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse
- Monthly connectivity reimbursement to help offset internet costs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
