Boat Rental Supervisor

ASM Global

7d•$24•Onsite

About The Position

LEGENDS GLOBAL Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us! THE ROLE We are seeking a dependable and motivated Seasonal Boat Rental Supervisor to lead daily dock and rental operations during our busy summer/ autumn season. This role is hands-on and fast-paced, requiring strong leadership, excellent customer service skills, and a high commitment to safety. The Supervisor ensures smooth guest flow, proper staff delegation, compliance with safety regulations, and an outstanding experience for all customers.

Requirements

Strong attention to detail.
Able to demonstrate flexibility and quickly adapt to changes.
Ability to be self-motivated and work independently and work well as a team player.
Ability to work in a fast-paced environment.
Prior leadership, supervisory, or boat rental experience preferred
Strong communication and customer service skills
Ability to multitask and stay organized in a fast-paced summer environment
Comfortable enforcing rules and policies when necessary
Must be able to stand for extended periods
Able to assist with lifting, pushing, pulling boats and dock-related tasks
Must be available for weekends, holidays, and peak summer days
Ability to work outdoors in heat, sun, and changing weather conditions
Ability to lift/move/maneuver at least 10-50 lbs.
Standing, walking, bending, reaching and repetitive motions.

Nice To Haves

CPR and/or Lifeguard Certification preferred but not required

Responsibilities

Monitor and manage customer lines during peak hours
Answer guest questions regarding rentals, pricing, policies, and boating rules
Maintain a calm, friendly, and professional environment during high-volume periods
Handle guest concerns and resolve issues efficiently
Assign employees to appropriate positions (Water patrol, counter, launch, etc.)
Ensure proper coverage during high-traffic times and staff breaks
Provide on-the-spot coaching and direction to seasonal employees
Ensure guest and staff safety at all times
Confirm all guests receive required safety briefings before boat departure
Monitor weather, water, and dock conditions and adjust operations as needed
Respond appropriately to incidents or emergencies
Ensure accurate ringing of rentals, deposits, and add-ons
Enforce return-time policies and proper charging of late fees
Address payment or billing questions professionally
Assist with end-of-shift checks and cash handling as needed
Ensure boats and equipment are clean, inspected, staged, and ready for use
Monitor dock conditions to keep walkways clear and safe
Report damages, safety hazards, or mechanical issues immediately
Practice safe work habits and complete company and venue safety and general compliance training.
Maintain a pleasant and collaborative attitude towards customers, co-workers, and management.
Adheres to the Legends Global and venue company policies.
Complete other duties as assigned by management.
Available to work non-traditional hours (Nights, Weekends & Holidays)