BMW Genius

Hendrick Automotive Group • Charlotte, NC

2d • Onsite

About The Position

The BMW Genius is responsible for explaining and demonstrating vehicle features and technology to customers at the beginning of the sales process. This role involves educating customers on the current product line, specifications, and optional equipment, as well as conducting test drives and facility tours. The BMW Genius also provides assistance to customers as needed, supports the sales team, and works to maintain customer satisfaction at or above company standards.

Requirements

• Previous sales and/or customer service experience desired.
• Advanced technology skills.
• Valid Driver’s License
• Basic Computer skills to utilize timekeeping system.
• Ability to learn web based applications for customer management.
• Ability to understand and follow instructions.
• Ability to communicate effectively with customers and company personnel.
• Regular and predictable attendance.
• Ability to read and comprehend instructions, correspondence, and memos.
• Ability to effectively present information in one-on-one and small group situations to customers and other employees.
• Ability to add, subtract, multiply and divide.
• Ability to apply common sense understanding to carry out instructions.
• Ability to deal with standardized situations.

Nice To Haves

• Automotive field of study/work experience
• Up to 3 years of work experience

Responsibilities

• Greets customer and determines make, type, and quality of vehicle desired
• Educates customer on current product line options and basic product specifications
• Provide product information (brochures) for customers when requested
• Demonstrate vehicle features and technology features to customer
• Educate customer on optional equipment available for purchase
• Answers questions about the vehicle, technology, and features
• Conducts test drives
• Conducts facility tours (service, parts)
• Conduct training classes for current customers on technology
• Provides assistance to customers as needed
• Works closely with salesperson
• Supports sales team as needed
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Records all hours worked accurately in company timekeeping system
• Follows Safeguards rules and regulations.
• Demonstrates the Company’s Core Values
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned

Benefits

• Together, everyone achieves more.
• We work as a team, best utilizing our individual talents and skills to reach a common goal.
• teammates help each other to balance their commitments to family and to the community they represent.
• teammates across the country are empowered and trained to be leaders within our organization.
• We believe in doing what is right for our fellow teammates, our customers and our corporate partners.
• Our customers are important to us. They’re family.
• We genuinely desire for our customers to feel valued and cared about whenever inside our doors.
• Every day, Hendrick Automotive Group teammates recommit themselves to exceeding the expectations of our customers.
• We are committed to continuing the Hendrick tradition of success and performance.
• teammates are empowered to overcome obstacles and do what it takes to satisfy our customers, lift up our fellow teammates and build profits.
• takes the initiative to find ways to achieve success through simpler, better, faster and leaner processes.
• We work daily to invest in the improvement of our teammates and develop resources to offer opportunities for personal growth and development.
• We strive for excellence in all that we do.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED