BMV Records Clerk

State of Indiana•Indianapolis, IN

3d•Onsite

About The Position

The BMV Records Clerk processes court documentation and accurately applies traffic-related convictions to driver records. The role manages documents from in-state and out-of-state agencies and responds to driver inquiries about their records. It requires strong data-entry abilities, intermediate computer proficiency, effective written and verbal communication, attention to detail, and the ability to handle a high volume of documentation. The position uses the System Tracking and Record Support (STARS) database and Microsoft Office applications to manage driver records, process documents that affect driving privileges, and maintain accurate records in accordance with agency standards. The clerk communicates professionally with court staff, state agencies, and Indiana drivers to resolve record-related questions or issues. This is an onsite position at the BMV Central Office in the Indiana Government Center in Indianapolis, Indiana.

Requirements

Working knowledge of general office functions and clerical procedures.
Active listening skills.
Excellent critical-thinking skills.
Strong written and verbal communication skills.
Strong organizational skills and the ability to prioritize tasks effectively.
Excellent attention to detail and proofreading skills.
Proficient computer skills, including Microsoft Word, Excel, case management, and database tools.
Ability to handle sensitive documents and agency information without disclosing it to internal or external parties.
Ability to work independently.
Ability to provide effective, professional customer service to internal and external parties.
Ability to perform essential functions with or without reasonable accommodation.
A degree is not required.

Nice To Haves

At least one year of experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.

Responsibilities

Process court documents and apply traffic-related convictions to driver records.
Manage documentation received from in-state and out-of-state agencies.
Respond to driver inquiries about their records.
Navigate and use the STARS database to manage driver records.
Use Microsoft Office applications for data entry and documentation tasks.
Process documents that affect a driver's license status or driving privileges.
Maintain accurate, organized driver records in compliance with agency standards.
Communicate with court staff, state agencies, and Indiana drivers to resolve record-related questions or issues.
Perform general office tasks supporting daily operations.
Communicate with customers, employees, and others to answer questions and explain or disseminate information.
Review files, records, and other documents to respond to requests.
Type forms, correspondence, memos, and other materials.
Maintain filing systems for efficient recordkeeping and retrieval.
Check email, send faxes, make copies, and update computer databases.
Answer telephones, provide information, take messages, or transfer calls.
Train staff members in work activities such as using computer applications.
Complete assigned tasks and projects in a timely manner.

Benefits

Three medical plan options, including prescription coverage, as well as vision and dental plans.
Wellness Rewards Program with gift card rewards for completing wellness activities.
Health savings account with bi-weekly state contributions.
Deferred compensation 457(b) account with employer match.
Two fully funded pension plan options.
Leave policies including paid New Parent Leave and paid Childbirth Recovery Leave for eligible mothers.
Up to 15 hours of paid community service leave.
Combined 180 hours of paid vacation, personal, and sick leave.
12 paid holidays, or 14 in election years.
Education Reimbursement Program.
Group life insurance.
Referral Bonus program.
Employee assistance program with covered behavioral health visits.
Qualified employer for the Public Service Loan Forgiveness Program.
Free parking for most positions.
Free LinkedIn Learning access.