BMV CDL Programs Clerk

State of Indiana•Indianapolis, IN

3d•Onsite

About The Position

The CDL Programs Clerk supports the Program Director of CDL Programs in meeting agency performance metrics and ensuring compliance with BMV policies and procedures. The role helps implement process improvements across the Division, with a focus on efficiency and conflict resolution. The work involves the Commercial Driver’s License Program, State Pointer System (SPEXS), Commercial Driver License Information System (CDLIS), and Problem Driver Pointer System (PDPS). This is an onsite position at the BMV Central Office in the Indiana Government Center in Indianapolis, Indiana. The salary traditionally starts at $34,222.00 and may be commensurate with education and work experience.

Requirements

High school diploma or equivalent and a minimum of one year of work experience.
Extensive knowledge of business-related software, including Word, Excel, Access, PowerPoint, and Outlook.
Ability to rapidly gain competency with BMV STARS applications and federal and state statutes and regulations pertaining to motor vehicle laws.
Strong verbal and written communication skills.
Attention to detail.
Ability to multitask.
Strong time-management skills.
Ability to perform essential functions with or without reasonable accommodation.

Nice To Haves

At least one year of experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.

Responsibilities

Provide respectful, thorough, accurate, and expedient customer service to internal and external customers.
Investigate inquiries from internal and external customers, including the Contact Center, Branch Support, Legal Division, External Affairs, Branch Operations, Record Management, Document Management, Legislative Liaison, law enforcement, Indiana and out-of-state courts and motor vehicle agencies, and the public.
Help identify, report, and test database defects or potential enhancements affecting the application of documents within the CDL Department, and report issues to the Program Director.
Ensure the confidentiality and security of customer records.
Meet and maintain departmental quota.
Perform other duties, responsibilities, and activities as assigned.

Benefits

Three medical plan options, including prescription coverage, as well as vision and dental plans.
Wellness Rewards Program with gift card rewards for completed wellness activities.
Health savings account with a bi-weekly state contribution.
Deferred compensation 457(b) account with employer match.
Two fully funded pension plan options.
Leave policies including 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers.
Up to 15 hours of paid community service leave.
Combined 180 hours of paid vacation, personal, and sick leave.
12 paid holidays, or 14 in election years.
Education Reimbursement Program.
Group life insurance.
Referral Bonus program.
Employee assistance program with covered behavioral health visits.
Qualified employer for the Public Service Loan Forgiveness Program.
Free parking for most positions.
Free LinkedIn Learning access.