Blended Case Manager/Housing Specialist

Community Action Lehigh Valley•Allentown, PA

About The Position

As a Blended Case Manager/Housing Specialist, you'll provide hands-on support to families living at the Sixth Street Shelter. Your day-to-day will include conducting intake assessments, developing individualized service plans, and providing regular case management meetings. You'll offer guidance on budgeting, employment, parenting, and other life skills, while also helping families navigate the transition to permanent housing. This role blends direct client support with operational responsibilities, such as maintaining accurate case notes, collaborating with community partners, coordinating donations, and ensuring shelter procedures are followed. Whether leading resident meetings, advocating for services, or planning enrichment activities, you'll play a vital role in creating a safe, supportive environment where families can regain stability and independence.

Requirements

Compassion, flexibility, and the ability to work as part of a collaborative, mission-driven team
A high school diploma or equivalent is required
Strong interpersonal and communication skills
A trauma-informed approach
The ability to problem-solve creatively in a fast-paced environment
Organized and tech-comfortable
Comfortable handling data and documentation
Dependable, responsive, and always willing to step in to support colleagues and residents alike
A valid driver's license
Personal vehicle
Flexibility to occasionally work evenings, weekends, and on-call shifts

Nice To Haves

At least two years of experience in case management, social services, or a related field is preferred
Applicants with equivalent experience and a strong passion for supporting families in crisis

Responsibilities

Conducting intake assessments
Developing individualized service plans
Providing regular case management meetings
Offer guidance on budgeting, employment, parenting, and other life skills
Helping families navigate the transition to permanent housing
Maintaining accurate case notes
Collaborating with community partners
Coordinating donations
Ensuring shelter procedures are followed
Leading resident meetings
Advocating for services
Planning enrichment activities

Benefits

Community Action Covers the Majority of our Employee's Health Care Costs!
Comprehensive Medical, Dental, Vision, And Prescription Plans!
Free Telemedicine Access to Board-Certified Doctors, Mental Health Professionals And MORE!
No Cost Concierge Services to Support You in Navigating the Healthcare System
Agency Paid Life Insurance and Long-Term Disability Insurance
Voluntary Life Insurance and Short-Term Disability Insurance options
401 (K) Retirement Plan with Matching Annual Agency Contribution of up to 7%
Vacation - 15 Days: Earn More Time After 2- And 5-Year Anniversaries
2 Personal Days Annually to Use at Your Leisure
Sick - 9 Days Annually
10 Observed Holidays - Including a floating cultural holiday of your choice!