Blackboard/LMS

TEKsystems•New York, NY

1d•$35 - $45•Hybrid

About The Position

This is a 3-month contract position for a Blackboard Application Support Specialist to provide temporary operational support for the Educational Technology (EdTech) team. The role involves monitoring, resolving, and escalating educator and staff requests, as well as updating accounts and content in learning technology systems. The specialist will work onsite 3 times a week in New York, NY.

Requirements

Candidate must be local to the NYC metro area.
Prior Blackboard support experience.
Ability to provide clear and concise instructions to users.
Strong go-getter attitude, able to figure things out independently.

Nice To Haves

Application support
Troubleshooting
Blackboard
Blackboard Portfolio

Responsibilities

Responding to and triaging requests submitted by end users through the EdTech support email inbox.
Providing operational support and troubleshooting for Blackboard Learning Management System (LMS), Portfolio, and Echo360 video hosting.
Assisting with account and course/organization creation and administration in Blackboard and other learning systems.
Updating and developing user-facing documentation, user guides, and help desk knowledge base resources.
Providing basic faculty support and educational technology guidance, escalating complex instructional design or support requests.
Submitting help desk tickets and communicating with vendors (e.g. Blackboard) for issues.
Coordinating with other technical staff as needed.