LMS Administrator

DuraServ Corp•Coppell, TX

7h•Onsite

About The Position

DuraServ is seeking an LMS Administrator to manage the day-to-day operations of their learning management system. This role is crucial for ensuring the platform runs smoothly, supporting hundreds of employees across various roles with their onboarding, compliance training, certifications, and professional development needs. The administrator will be responsible for system configuration, user support, content lifecycle management, taxonomy governance, AI-enabled feature administration, reporting, and continuous improvement. The focus is on maintaining the platform, data, and learner experience, rather than course creation.

Requirements

7+ years of related experience in LMS administration, learning technology, talent development operations, HR systems, training coordination, or a related field.
Demonstrated experience administering learning management systems — managing course content, supporting users, configuring the platform, and generating LMS reports.
Strong attention to detail, problem-solving skills, and ability to manage multiple competing priorities accurately in a fast-paced HR environment.
Clear communication skills across technical and non-technical audiences — learners, managers, business leaders, and vendor partners.

Nice To Haves

High School diploma or equivalent required; associate or bachelor's degree preferred.
Experience with AI-enabled LMS features — intelligent content recommendations, learning analytics, automation, and learner support tools.
Background in content governance, taxonomy management, metadata standards, or learning catalog architecture.
Experience supporting HCM platform integrations and vendor-managed LMS upgrades and enhancement releases.

Responsibilities

Manage day-to-day LMS operations including system configuration, user support, permissions, course publication, learning assignments, and data accuracy.
Load, configure, test, publish, maintain, review, update, archive, and retire learning content, courses, curricula, certifications, surveys, and AI-enabled learning features.
Troubleshoot LMS technical issues, respond to user inquiries, resolve access and completion concerns, and escalate to vendors or internal partners when needed.
Evaluate, coordinate, and support LMS enhancements, upgrades, integrations with HCM platforms, AI-enabled capabilities, and new feature deployment.
Maintain the enterprise learning taxonomy, catalog structure, metadata standards, functional skills architecture, and content governance framework.
Support data integrity, AI solution readiness, and system administration standards by auditing LMS records, validating learning data, and monitoring configuration practices.
Create and maintain LMS documentation, user guides, job aids, process documentation, and administrator training materials.
Develop, analyze, and distribute LMS reports, dashboards, and AI-supported learning insights.
Deliver LMS training and guidance on system functionality, including AI-enabled tools.
Partner with key business stakeholders to support enterprise-wide learning journeys, compliance training, leadership development, and other learning initiatives.