Black Friday Associate

PACSUN•Upper Moreland Township, PA

About The Position

The Sales Associate generates sales by demonstrating passion for products, brands, fashion, and trends, while providing an exceptional customer experience. The role also involves carrying out initiatives and tasks assigned by the leadership team and contributing positively to the store team. Associates engage customers, focus on full-price selling while staying aware of product value and promotions, handle customer issues in line with policy, complete assigned work efficiently, and maintain visual, organizational, cleanliness, safety, and loss-prevention standards. They share customer feedback and support store sales and operational goals, contests, events, and digital sales strategies such as ship from store and BOPIS. Associates represent the PacSun brand, uphold its appearance guidelines and core values, and work to improve their own performance and product knowledge.

Requirements

Passion for products, brands, fashion, and trends.
Effective written, verbal, and presentation skills.
Strong communication skills.
Excellent time management skills.
Proficiency in math and strong computer skills.
Ability to work 20–40 hours per week.
Flexibility to work weekends, nights, and peak holiday periods.
Frequently lift or move up to 20 pounds and occasionally lift or move up to 35 pounds.
Frequently sit or stand for long periods and climb ladders as needed.
Ability to talk or hear regularly; sit, stand, walk, use hands to finger, handle, or feel, and reach, twist, or squat frequently.
Ability to maneuver around sales floor, stockroom, and office areas.
Required vision abilities include close vision, distance vision, depth perception, and adjusting focus.
Ability to work in an open environment with fluctuating temperatures and standard lighting.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Deliver an engaging, positive, and authentic customer experience.
Focus on full-price selling while maintaining awareness of product value and promotions.
Handle customer situations according to policy and procedures, attempt to resolve issues, and partner with leadership on escalated concerns.
Complete assigned tasks in a timely and efficient manner.
Execute visual directives and maintain company visual standards.
Maintain organization and cleanliness and promote a safe working and shopping environment.
Comply with company policies, the Code of Business Conduct, the Employee Policy Guide, the Safety Program, and Loss Prevention policies.
Communicate Loss Prevention violations to leadership or through the Silent Witness Hotline.
Share customer feedback with the leadership team to improve the customer experience.
Participate in company and store contests and events and stay current on financial goals and priorities.
Support the leadership team in achieving sales and operational goals.
Support and execute digital sales strategies, including ship from store and BOPIS.
Represent the PacSun brand and contribute to a positive working environment by exhibiting core value behaviors.
Adhere to Employee Appearance Guidelines and develop knowledge of products, brands, fashion, and trends.
Strive to improve individual performance while contributing as a productive team member.