Black Friday Associate

Pacsun Careers•Springfield, VA

1d•Onsite

About The Position

The Sales Associate generates sales by demonstrating passion for products, brands, fashion, and trends. The role executes initiatives and tasks assigned by the leadership team, contributes positively to the store team, and consistently provides an exceptional customer experience. The associate delivers engaging, positive, and authentic service; focuses on full-price selling while remaining aware of product value and promotions; and handles customer situations according to company policy, involving leadership in escalated issues. The role also completes assigned tasks efficiently, follows visual and cleanliness standards, supports a safe shopping and working environment, and complies with company and loss prevention policies. The associate participates in company and store contests and events, stays current on financial goals, and supports sales and operational priorities, including digital sales strategies such as ship from store and BOPIS. The role reflects the PacSun brand, contributes to a positive work environment, follows appearance guidelines, and works to develop product and fashion knowledge and improve individual performance. This is a part-time position requiring availability for 20–40 hours per week and flexibility to work weekends, nights, and peak holiday periods. Physical demands include frequently lifting or moving up to 20 pounds and occasionally up to 35 pounds, standing or sitting for extended periods, climbing ladders as needed, and maneuvering around sales floor, stockroom, and office areas. The work environment is open, with fluctuating temperatures and standard lighting.

Requirements

Passion for products, brands, fashion, and trends.
High school diploma or equivalent preferred.
Effective written, verbal, and presentation skills.
Strong communication skills.
Excellent time management skills.
Proficient in math and strong computer skills.
Ability to work 20–40 hours per week.
Ability to work weekends, nights, and peak holiday periods.
Frequently lift or move up to 20 pounds and occasionally lift or move up to 35 pounds.
Frequently sit or stand for long periods and climb ladders as needed.
Ability to maneuver around sales floor, stockroom, and office areas.
Required vision abilities include close vision, distance vision, depth perception, and ability to adjust focus.

Responsibilities

Deliver an engaging, positive, and authentic customer experience.
Focus on full-price selling while maintaining awareness of product value and promotions.
Handle customer situations according to policy and procedures, attempt to resolve issues, and partner with leadership on escalated issues.
Complete assigned tasks in a timely and efficient manner.
Execute visual directives and maintain company visual standards.
Maintain organization and cleanliness to promote a safe working and shopping environment.
Comply with company policies, the Code of Business Conduct, the Employee Policy Guide, the Safety Program, and Loss Prevention policies.
Communicate Loss Prevention violations to leadership or through the Silent Witness Hotline.
Share customer feedback with the leadership team to improve the customer experience.
Participate in company and store contests and events.
Stay current on financial goals and priorities and support the leadership team in achieving sales and operational goals.
Support and execute digital sales strategies, including ship from store and BOPIS.
Demonstrate passion for and affinity with PacSun products, brands, fashion, and trends.
Contribute to a positive working environment by exhibiting core value behaviors.
Follow Employee Appearance Guidelines and help maintain the company's fashion image.
Learn about products, brands, fashion, and trends, and work to improve individual performance.
Work a flexible schedule that may include weekends, nights, and peak holiday periods.