BizOps Business Analyst (Hybrid)

Avenu Holdings LLC•Fort Wayne, IN

2d•Hybrid

About The Position

The BizOps Business Analyst serves as a strategic partner across departments, analyzing processes, systems, and data to drive operational efficiency, scalability, and cross-functional alignment. This role identifies gaps in workflows, defines requirements for system improvements, and performs basic data analysis and reporting to enable data-driven decision-making across the enterprise.

Requirements

3+ years of experience in business analysis, operations, consulting, or related field.
Experience in SaaS, GovTech, or technology-enabled services organizations.
Exposure to CRM, ERP, or contact center platforms (e.g. Salesforce, Amazon Connect).
Experience supporting automation or AI-driven initiatives.
Experience building with modern BI tools (e.g. Power BI, Tableau).
Working knowledge of data models, relationships, and how operational data is structured for reporting.
Strong process mapping and documentation skills (e.g. Visio, LucidChart, Miro).
Experience writing business requirements documents (BRDs) and user stories.
Strong analytical skills and comfort working with data.
Experience working cross-functionally with technical and non-technical teams.

Responsibilities

Document current-state processes and identify inefficiencies, risks, and system gaps.
Lead discovery and requirements gathering sessions with stakeholders across departments.
Translate business needs into functional and technical requirements; propose solutions.
Partner with engineering, CX, finance, and IT teams to implement system improvements.
Develop KPIs and performance dashboards in collaboration with BI teams.
Support automation initiatives by identifying opportunities for workflow optimization.
Conduct data-driven root cause analysis and recommend scalable solutions.
Create business cases and ROI models for operational initiatives.
Maintain process documentation and governance standards.
Perform other duties as assigned.