Bistro/ Café Attendant

Suburban Inns•Holland, MI

4d•Onsite

About The Position

We are now looking for a team member who would be willing to work both 1st shift, part-time to full-time, and has weekend availability. Starting wage is $15 - based on experience PLUS TIPS. Job can be used as a paid internship. As a Bistro Attendant you would be responsible for the preparation and service of Bistro food and beverage items (including alcohol), as well as for the cleanliness of the Bistro, according to local health department, Suburban Inns, and Marriott standards, as well as going above and beyond to ensure that guests are 100% satisfied.

Requirements

Willing to work both 1st shift
Part-time to full-time availability
Weekend availability

Responsibilities

Report to work in professionally appropriate attire, presented neat and clean
Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
Anticipate and meet the needs and expectations of our guests, then go one step further
Inspect section prior to lunch/dinner rush (wipe tables, clean window sills, clean table bases, wipe chairs, clean and fill salt & pepper shakers, clean floor)
Roll Silverware
Take room service orders and deliver them to guests
Obtain orders from guests ensuring accuracy
Ensure all guests ordering alcoholic beverage have proper ID, are over 21 years of age, and that drinks are not served to intoxicated patrons
Verify accuracy of the bill, and present to the guest
Handle all cash and credit card charges as prescribed by standard operating procedures
Advise supervisor of any complaints as soon as possible, but also follow the One More Step guidelines by taking charge of the issue and offering solutions
Complete assigned shift duties
Pre-bus tables/ Dishwashing
Run food and help others when able
Complete closing shift work/ Opening shift work
Make and serve coffee to Starbucks Standards
Bartend when necessary
Prepare all required items according to make sheets/recipes
Set up service units with needed items
Service items in accordance with established portions and presentation standards
Notify the Bistro Supervisor of expected shortages
Ensure that assigned work areas and equipment are clean and sanitary
Assist the Bistro Supervisor in maintaining security and safety in the kitchen
Set up, maintain, service, and break down Bistro and board room
Read and execute BEOs (Banquet Event Orders)
Requisition items needed to produce menu items
Adhere to local health and safety regulations
Maintain any logs required by the health department
Cover, date, and neatly store all leftover products that are reusable
Maintain the highest sanitary standards
Follow all Suburban Inns Processes
Exhibit regular and recurrent attendance records
Other duties as requested by management

Benefits

Employee and Friends & Family hotel and restaurant discounts
Earned Paid Time Off for ALL Team Members
Insurance (health, vision, dental, life) for full time Team Members
Flexible schedules
Holiday Pay
8 hours of paid volunteer time per year
Advancement opportunities
Monetary recognition program
Monetary referral program
100% paid maternity/paternity or adoption leave for those who qualify for FMLA
Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)